Telephone Operator (Part-time Swing shift) - Jefferson Health : Job Details

Summary: This position handles calls for a three-campus hospital and operates a telephone console to relay incoming, outgoing and inter-office calls as well as performing other related hospital communication and clerical duties. Responsible for providing supportive informational services to the public, all staff, patients, their families and visitors. Responsible for notifying the nursing staff to fill patient service request via Nurse Call System. Must respond to all emergencies, equipment failure, codes, fire, traumas, stats and various alarms. Assist Lead Operator with training of staff. Update and maintain information used by Telephone Operators as it is received. Maintain various records and logbooks. This position requires the ability to read, understand and communicate orally in English. Job Specifics: Part time/ Rotating shifts when needed on all shifts 1st shift: (7a-3:30p) 2nd shift (3p-11p) 3rd shift (11p - 7a)

• Operate console to relay incoming, outgoing, and inter-office calls and perform other related hospital communications and clerical duties. These activities involve the following components which are performed to assist in providing hospital wide communication on a daily basis, as observed by the Lead Operator and Communications Manager.

Handle calls in a timely, professional and courteous manner.

Page personnel over the intercom system or via beeper system.

Assist patients via the Nurse Call System, communicate with Nursing staff regarding patient service requests. Notify Nursing personnel of any emergencies.

Activate emergency related procedures such as codes, fires; disasters, on an as needed basis priority status and document.

• Assist Lead Operator with training of staff.

• Assist with maintaining various logbooks and records used by department staff as well as making changes to monthly schedules received from various hospital departments having on call personnel when notified.

• Responsible for maintenance of logbook and notification of proper departments concerning Death Certificates and release
• Notify various Surgical department staff when requested by Physician or other hospital personnel.
• Relay patient information when required.
• Act as an information source for staff, patient, visitors and community.
• Ability to judge the appropriate action and response to changes, circumstances or problems.
• Distribute minor telephone equipment to hospital staff.
• Ability to work all shifts, weekends, holidays and overtime when needed to accomplish departmental needs.
• Demonstrate a cost conscious attitude, ability to set priorities to complete workload and perform related duties as instructed by the Manager of Communications.
• Communicates and interacts in a courteous and professional manner with all hospital staff, visitors, patients and vendors. Maintain discretion and confidentiality when communicating with others.

Qualifications

• High School Graduate
• One year of telephone operator experience or multi line console experience
• Computer knowledge, demonstrated effective communication skills
• Must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Closing StatementAbout Jefferson Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.