Telephone Service Representative - New York University : Job Details

Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve patient satisfaction for the College of Dentistry; recommend improvements to telephone communication standards/protocols. Utilize answering service software and NYU telecommunications options to monitor call volume and distribution, abandonment rates, recall program and messages left; prepare and review call volume reports. Utilize the Patient Assignment system to schedule and confirm appointments and assign patients to students. Prescreen patients for appointments. Maintain and update various databases. Qualifications Required Education:High School diploma or equivalent. Preferred Education:Associates degree in Dental Hygiene. Required Experience:3 years of exp...Customer Service, Representative, Telephone, Healthcare, Service, Retail