Temporary Customer Service Position - Frontline Call Center : Job Details

Frontline Call Center is now seeking qualified applicants to work from home for FEMA Disaster!In order to qualify the following will be checked. If you do not meet these Qualifications, please DO NOT APPLY. We won't be able to move forward with you. Your interviewer will check during the interview process.FEMA Requirements

You must be able to pass a criminal background check clear within the last 7 years aside from minimal infractions

CREDIT CHECK- You must not have any defaulted Student, Federal, Bank, Car or other loan payments. Bank, Federal, and loans in default without a payment arrangement will disqualify you.

You must complete all 3 forms of validation to move forward. The 3 forms are for your FEDERAL Background Check. We ask for these in advance so that we can assure that you are serious about the position. Should you not be hired, we will destroy the documents, or keep them on file for 30 days should you wish to be reconsidered.

Forms to expect:

• • FCRA Authorization for Release
  • Non-Disclosure Agreement
  • Declaration for Federal Employment

You must be available for training 7 am-6 pm with no interruptions - If you miss any training time they wont allow you back in. You would start your normal the week following your completed training.

Your attendance will be closely monitored. If you can not commit to being here during your scheduled shift as well as all of training, please do not continue forward. This is a federal account and it is critical that we meet their requirements.

Frontline Requirements

You must be hardwired into the internet- You Need to run a speed test and have at least 20mbps Download and 10mbps Upload with a PING less than 25. You can do this at Speedtest.net to ensure you meet those speeds.

You must be on the PC you will be using for work.

You must have 8gb of installed RAM on your PC and CPU Usage less than about 55-60% (Open the Task Manager (Ctrl + Shift + Esc) and go to the Performance tab. The CPU usage will display as a graph) Typing in About your PC into the search bar on your Task Bar will bring up your installed ram.

You MUST be in the USA in a State that we hire in- AR, FL, GA, MI, NC, SC, OH, PA, TX, UT, and VA (WE DO CHECK THIS DURING THE INTERVIEW. VPNS AND OTHER SPOOFING SOFTWARE WILL NOT COVER UP YOUR LOCATION WITH OUR PROCESS)

This position is temporary. We do anticipate that it will last for a minimum of 5 months.

Required Qualifications

• Customer Service Experience.
• Experience in a high call volume environment.
• Excellent verbal and written communication skills.
• Ability to deal with upset customers and de-escalate the situation.
• Exceptional attention to detail and ability to multitask.
• Ability to navigate through multiple systems with your computer.
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.
• Ability to pass a criminal background, reference, and credit check

Preferred Qualifications

• Previous Call Center experience.
• Previous experience working remotely.
• Basic Technical Support Experience

Job Requirements

• Training takes place during the daytime hours, approximately 8am to 6pm EST
• Must have Open Availability 24/7 to work shifts inside the company's hours of operation.
• Attendance is vital!
• A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

• Desktop Windows Computer (NO MACs or Chrome Book)
• Processor: Intel i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
• 8GB RAM as a floor, 16GB RAM preferred
• Dual Monitor
• A high-quality USB headset
• To be Hardwired at all time
• Minimum Internet speeds of
  • 20Mbps Download
  • 10Mbps upload
  • LESS than 20ms ping stability

Pay and Benefits

• Pay Rate: $14.00 hourly
• Medical, Dental & Vision
  • Benefits-eligible on the first of the month after 60 days of employment
• Sick time eligible after 6 months of employment
• Paid Time Off and 401k with Company Match eligible after 1 year of employment
• Perfect Attendance Quarterly Bonus

**Frontline Call Center is a W4 employer, we do NOT hire independent contractors****Frontline is currently ONLY hiring in these states: AR, CO, MI, NC, PA, SC, OH, TX, UT, & VA. Must reside in the U.S.**