Salary: See Position Description Location : WA 99301, WA Job Type: Part-time Job Number: THE Division: Varied Opening Date: 08/15/2024 Pay Range: $18.50 - $18.50 per hour Description Columbia Basin College ( CBC or the College ) seeks to develop a pool of applicants for Temporary Hourly (Skilled Hourly) positions. CBC employs temporary employees to meet short-term and intermittent workload needs. Temporary hourly employees have non-student status and are defined as those staff employees not occupying a budgeted line position (an appointed position) and are temporary, at-will employees. Temporary hourly positions are exempt from the Higher Education Personnel rules and are limited to one (1) appointment at CBC; and must not work 1050 hours or more in any twelve (12) consecutive month period from the original date of hire, whichever is met first. The length of employment and the number of hours worked per week are undetermined and may be continued or terminated based on funding, workload fluctuations, etc. There is no contract or guarantee of continued employment. CBC accepts applications for temporary hourly positions on an ongoing basis, though it does not necessarily imply that there are immediate openings. Applicants who meet the minimum required qualifications and submit a complete application with all required components will become part of a standing pool which the College will draw on as department/scheduling needs dictate. Pay Range: $18.50 - $18.50 per hour. Primary Responsibilities Independently perform a range of duties in a department or program at CBC; which may include:
- Receptionist duties such as receive calls, greet visitors, and provide information and assistance by routing calls to appropriate individuals or departments, taking messages and responding to routine inquiries;
- Process materials such as forms, applications, records, or documents where specific procedural requirements must be met and a good understanding of applicable guidelines is necessary;
- Format and type correspondence, reports, tables, purchase orders, invoices and other office documents utilizing a variety of computer systems and software applications;
- Develop, maintain, and update accurate manual or computerized recordkeeping system;
- Provide back up support for duties within the program/department; and
- Perform other related duties as required.
Required Qualifications
- Associate's degree or equivalent post-secondary education from a regionally accredited college or university;
- Two (2) years of clerical experience;
- One (1) year experience in customer service; and
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).
Terms of Employment Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments. Oral Communication Skills: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings. Written Communication Skills: Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information. Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. Please note: Completed applications will remain viable for the hiring supervisor to review as the need arises. The current pool remains in effect until June 2, 2023, if you wish to be considered thereafter, please resubmit your application. Should you be selected for an interview, you will be contacted directly by the hiring supervisor, otherwise, your completed application will remain in the pool. PROCESS NOTE: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. CONDITIONS OF EMPLOYMENT: In the interest of providing a healthy, safe and secure education and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students. If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources. If you have questions for the recruiter, please contact Katie Cerrillos at OPTIONAL BENEFITS (VOLUNTARY PARTICIPATION) Program brochures and additional information available upon request. • American Family Life Assurance Company of Columbus (AFLAC) • Employee Assistance Program (EAP) • GET (Guaranteed Education Tuition) Program • Homestreet Bank • School Employees Credit Union (Benton & Franklin Counties) • School Employees Credit Union of Washington • Voluntary/Supplemental Retirement Annuities - TIAA-CREF (403b) & Deferred Comp Program (457) • Washington State Employees Credit Union Health Care Benefits and Retirement Benefits are based on eligibility per the following Washington Administrative Code (WAC):
- Health Care Benefit Eligibility - WAC 182-12-114
01 Are you currently enrolled at Columbia Basin College as a student?
02 Please select the response from below that most closely matches your education.
- I have a High School Diploma/GED
- I have some college
- I have an Associate's degree
- I have a Bachelor's degree
- I have a Master's degree or higher
- N/A
03 Please select the response from below that most closely matches your clerical experience.
- I don't have any experience
- I have some but less than one year
- I have one year but less than two years
- I have two years or more years experience
04 Briefly describe your clerical experience. Please include references to positions and dates the work was performed. 05 This position requires one (1) year of customer service experience. Please explain how meet this qualification, include references to positions and dates the work was performed. 06 This position requires the ideal candidate to be proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Please explain how you meet this qualification. 07 Describe how you plan and prioritize tasks and schedules for multiple projects. 08 What is the most difficult situation you have faced with a customer and what was the outcome? How would you handle it differently? 09 This job requires considerable contact with a broad spectrum of people. What is your experience working with and for people of diverse backgrounds and share with us why you believe that experience is relevant to the work of this position? 10 Have you been employed at CBC in a Temporary Hourly capacity since July 1, 2022?
Required Question
