Temporary Support Associate - Womens Store - Tapestry : Job Details

Coach

Carlsbad, CA, US

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Sample of tasks required of role:

CASH WRAP:Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Greeting the customer with a smile and with eye contact and offering your nameInteract genuinely and naturally with the customerRead cues and determine customers' needsConduct email/name capture, where permitted by lawMaintain accuracy when operating POSMaintain cash wrap organization and cleanlinessSuggest multiple add‐ons and sell gift cardsMaintain cash and POS media accurately and in compliance with Coach policyCreate lasting impression by genuinely thanking customer and provide reason to returnRepresent Coach brand appropriately

STOCKROOM / WAREHOUSE:Receive shipment and transfersNotify Store Management when new product arrivesScan cartons/transfers, verifying store information is correctCommunicate all discrepancies to Store ManagementProcess shipment/transfers according to Coach standards and timeframesOrganize and clean stock room daily; to include offsite / remote warehouse as applicableShift/organize product in the stockroom; react to sell through and make room for new productManage stock levels/product ownership in back-of-house and sales floorPrepare and conduct regular cycle counts, as directedParticipate in store physical inventory counts, as scheduledMaintain Company Loss Prevention standards

SALES FLOOR:Regularly analyze sales floor to assess replenishment needsReplenish sales floor/assigned zoneReact to sell through and execute visual merchandising needs.Support sales floor activities, as directedEffectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customersRespond to customer requests confidently; partner with sales team or Store Management, when neededUpkeep housekeeping standards

Our Competencies for All Employees:

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.