Tenant Relations Specialist - Bomacincinnati : Job Details

The mission of Greater Cincinnati BOMA is to be recognized as a principal voice through leadership advocacy and education for the commercial real estate industry.The Cincinnati Center City Development Corporation (3CDC) is a 501(c)(3), tax-exempt, private, non-profit corporation. The organization'smission and strategic focus is to strengthen the core assets of downtown by revitalizing and connecting the Central Business District and Over-the-Rhine (OTR). 3CDC works in close collaboration with the Cincinnati corporate community and City of Cincinnati to carry out its mission. With an annual operating budget of $25 million, the organization has a team of approximately 140 full-time staff and 180 part-time staff engaged in real estate development, real estate management, civic space management and programming, and business district management.Commercial Tenant Relations SpecialistThe Commercial Tenant Relations Specialist will be responsible for creating and maintaining a positive tenant experience for the organization's commercial tenants. By providing the highest possible level of service, the Specialist will strive to create a mutually beneficial relationship between 3CDC and tenants that will result in long-term lease partnerships and new collaboration opportunities. The role will act as a liaison between the tenants and various internal 3CDC teams involved in providing tenant services.The ideal candidate will have experience in relationship management, issue resolution, and working autonomously in a fast-paced environment as well as exceptional organizational and time management skills. This candidate will have demonstrated ability to organize necessary resources, including people and tools to meet deadlines and achieve desired results and enjoy working on a highly interactive team.The Commercial Tenant Relations Specialist reports to the Commercial Leasing Director.ResponsibilitiesThe Commercial Tenant Relations Specialist's responsibilities include but are not limited to the following:Hosts regular tenant check-in meetings with the goal of understanding the tenant's current experience including positive highlights and challenges.Receives and responds to requests, complaints, issues, and inquiries from tenants and works to identify and implement resolutions.Reviews, updates, and maintains tenant lease profiles, and assists with collecting missing information as needed.Coordinates changes in lease terms including rent amounts, percentage rent changes, abatements, etc. and prepares the appropriate lease documentation.Monitors general lease agreement compliance and follows up with tenants accordingly.Collaborates with Finance on management of tenant's monthly fees including but not limited to rent payments, common area maintenance charges, and other fees and charges as outlined in the various lease documents.Facilitates lease renewals with the tenant and prepares renewal documents.Coordinates tenant move-outs, including termination documents, performing inspections, and final payments.Manages the turnover process to prepare commercial spaces for new tenants.Performs regular site inspections and partners with internal Property Management and Operations teams to assess maintenance needs, customer issues, curb appeal, and other physical features to ensure inventory remains presentable.Collaborates with internal Marketing and Events teams to amplify tenant businesses and identify opportunities.Performs a variety of administrative tasks in connection with the leasing program's operation, including preparing a variety of reports and CRM management.Prepares lease-related documents such as amendments, default notices, commencement forms.Creates tenant communications including notices, letters, and announcements.Special projects as required.This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.QualificationsBachelor's degree from an accredited college or university in a related degree program is preferred.Residential/commercial leasing, property management experience.Excellent oral and written communication skills.Excellent project management skills with demonstrated ability to manage multiple projects efficiently.Exceptional interpersonal skills with experience in a client-facing role or relationship management, customer service, and issue resolution.Applicant should require minimal oversight, have high problem-solving skills, be organized, hardworking, and pay close attention to details.Skills or Specialized KnowledgeTenant and relationship management experience.Familiarity with lease documents and processes.Advanced skill in issue resolution and conflict management.Extensive knowledge using Microsoft Office.Familiarity with using customer relationship management software (CRM).Must be able to maintain the highest degree of confidentiality.How to ApplyPlease send resumes to dlancaster@#J-18808-Ljbffr