Terminal Manager - Forward Air, Inc. : Job Details

Terminal Manager

Forward Air, Inc.

Job Location : Boston,MA, USA

Posted on : 2025-02-02T12:18:57Z

Job Description :
Forward Air Terminal Manager Boston , Massachusetts Apply Now

Forward Air, Inc. is seeking a capable and career-oriented Terminal Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feedback, and provide disciplinary recommendations when necessary.

Core Responsibilities & Duties:

  • Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations.
  • Guarantee audit compliance within all areas of the operation.
  • Review terminal operating reports and adjust labor schedules for increased efficiencies.
  • Create onboarding strategies for hiring, training, and overall employee retention.
  • Focus on employee development: organic growth through cross-training.
  • Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars, and Containers.
  • Manage and react to day-to-day operational requirements in a professional and timely manner.
  • Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers.
  • Assign job tasks to workers according to unloading and loading schedules.
  • Ensure appropriate load plans and proper load balance to ensure safe vehicle operation.
  • Coordinate work assignments, monitor performance, and provide training on relevant job duties.
  • Provide a clean, safe working environment for all personnel and visiting customers.
  • Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation.
  • Must be able to frequently lift and/or move up to fifty (50) pounds.
  • Must be able to occasionally lift and/or move up to ninety (90) pounds.
  • Other duties as assigned.

    • Qualifications:

  • Strong team player that thrives in a fast-paced environment.
  • Ability to drive performance of direct reports and lead a team in a lean manufacturing environment.
  • Understand P&L statements and analyze areas for production improvement.
  • Must be willing to work various shifts and days per week.
  • International/Import experience is a plus.
  • Minimum 3 years management experience.
  • Degree preferred.
  • Transportation experience preferred.
  • Demonstrated operational management experience of minimum 15 person unit or larger required.
  • Knowledge of proper freight handling techniques.
  • Knowledge of Hazardous Materials handling.
  • Ability to communicate effectively with all levels of operations.
  • Must be flexible to work weekends and nights.
  • Forklift and general freight handling experience.

    • Skills:

  • Ideal candidate will possess a “can do” attitude with a “will do” work ethic.
  • Must have the ability to work in a fast-paced environment.
  • Excellent communication and problem-solving skills.

    • Forward Air is an Equal Opportunity employer.

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