Terminal Manager - Reindeer Logistics : Job Details

Description:

The Terminal Manager will oversee the day-to-day operations of their respective terminal. This role is responsible for managing our client's fleet of vehicles including facilitating maintenance and repair transportation and scheduling, electric vehicle state of charge management, and coordinating inbound and outbound logistics with carriers and Reindeer employees for final mile delivery. The Terminal Manager will also manage a staff of 2-4 employees. All job duties must be performed in a way that promotes safe practices in accordance with our client's established safety programs.

RESPONSIBILITIES: Detailed daily responsibilities include, but are not limited to:

• Manage day to day operations of terminal facility and all vehicles in possession of Reindeer.

• Provide direction and supervision to dispatchers, customer service representatives, and carriers by delegating workload, measuring performance, and maintaining appropriate staff levels through recruitment, selection, and retention activities.

• Coordinate fleet dispatch needs with the Fleet and Core departments.

• Manage high-level customer accounts that require a significant level of operational attention.

• Promote and execute all company safety policies.

• Ensure customer satisfaction and high service levels by ensuring vehicles are maintained properly and in appropriate condition for delivery.

• Perform yard checks to ensure vehicles are entered correctly into transportation management systems.

• Manage work schedules including coverage for holidays, sick days, etc. for terminal staff.

• Enhance employee performance through coaching, mentoring and documentation.

• Lead team with strong work ethic & integrity.

• Fill-in for other business needs, as warranted.

• Monitor and Manage KPI's for state of charge, on-time pickup, on-time delivery, etc.

CORE COMPETENCIES:

• Servant leader traits with a willingness to roll up your sleeves and walk side-by-side with the team.

• Excellent analytical, decision-making, and prioritizing skills with the ability to seek alternative solutions in response to complications and problems.

• Strong ability to provide employees with feedback, performance standards, clear instructions and expectations.

• Demonstrates an aptitude for learning quickly, retaining information and the ability to coach, mentor, and train peers as well as new team members in all aspects of logistics processes and procedures.

• Must have an ability to display calmness under pressure and respond to stressful customer situations in a calm and methodical manner.

• Demonstrates the ability to work independently in a fast-paced environment while exhibiting flexibility to adapt to the department's needs.

• Responds with a sense of urgency and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements.

• Provide a positive and effective work environment.

• Commits to organizational goals and objectives.

EXPERIENCE:

• Bachelor's degree or 5+ years management or supply chain experience

• 3+ years in operations

• Experience with Microsoft Office Products

• Proven ability to plan and manage operational processes for maximum efficiency and productivity

• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly changing business demands

WORKING CONDITIONS:

• PHYSICAL DEMANDS: Walking and standing for up to 8 hours per day. Working outside for 6-8 hours per day. Keen auditory, visual, and verbal skills. Ability to lift 30 pounds.

• MENTAL DEMANDS: Ability to prioritize multiple duties and adapt quickly to changing needs. Ability to function well under conditions of high volume with minimal supervision.

• TRAVEL: 5-15 percent

OUR CULTURE

• We work in a close, team environment. We love the motto “teamwork makes the dream work.” We pride ourselves on working together to always provide Real.Personal.Service

• We have a casual work environment where jeans, tees, and tennis shoes are encouraged

• Regular company events focused around team building including team lunches, holiday parties, and birthday celebrations

• Hybrid in office and at home work schedules to promote a healthy work/life balance

• Generous paid holidays and paid days off that increase with seniority in the company

• Full benefits including medical, dental and vision insurance as well as 401K with company matching

• We live by the “work hard, play hard” mentality