Ticket/Accounting Clerk (Guaranteed Extraboard) - 90243633 - Boston Back Bay Station - AMTRAK : Job Details

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Date: Feb 10, 2025

Location:

Boston, MA, US, 02116

Company: Amtrak

Your success is a train ride away!

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The incumbent will be responsible for greeting, servicing, and ensuring the general comfort of each passenger.

The GEB (Guaranteed Extraboard) Ticket/Accounting Clerk is an on-call position. This employee is guaranteed a 40-hour workweek, and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. The Boston South & Boston Back Bay station's hours require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays, and weekends.

ESSENTIAL FUNCTIONS:

MINIMUM QUALIFICATIONS:

PREFERRED QUALIFICATIONS & WORK ENVIRONMENT:

COMMUNICATION AND INTERPERSONAL SKILLS:

The hourly range is $28.30 - $37.73 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefits package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement.

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions require a pre-employment background check that includes prior employment verification, a criminal history check, and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training, and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, religion, national origin/ethnicity, disability, veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship, or any other personal characteristics protected by law.