Ticket Office Season Associate - Aeg : Job Details

Responsibilities include, but are not limited to: •Assist in the supervision of a 10-15 person part-time staff. •Acquire a working knowledge of the Glitnir ticketing system. •Assist the Ticket Office Manager in running all aspects of the day to day operations of the ticket office, including taking orders, fulfillment, printing and distributing tickets (Full Season, Mini Plans, Flex, Group, Picnic, and Single Game tickets). •Fulfill individual game ticket orders in person, on the phone, and online. •Fulfill and update Group Contracts accurately as they are submitted. •Help in the adherence of Ticket Office policy with respect to customer service and other ticketing issues. •Answer incoming calls regarding ticket sales and general information. •Maintain an account database utilizing the Glitnir system. •Manage data entry and database management for specific ticket promotions. •Identify and execute marketing strategies using database of consumers •Identify & reach out to potential/new plan holders based on data collected. •Completing all other duties as assigned by the President, General Manager, Assistant General Manager, and Ticket Sales & Operations Manager. Qualifications: •Undergraduate Students, Graduate Students or individuals seeking entry into the sports industry. •Previous Ticket Office experience is preferred, but not required. •Ability to effectively multi-task in a fast paced environment. •Strong customer service skills. •Ability to maintain calm and professional demeanor in the face of adversity. •Ability to be at the stadium long hours including night, weekend and holiday events.•Self-motivated without needing constant direction. •An organized and goal oriented individual.•Must have basic computer skills (Excel, Word, PowerPoint, etc.) •Strong communication and organizational skills. •Must be enthusiastic with a desire to learn through hands on experience. •Must be a team player with leadership skills.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.