TICKET SERVICES COORDINATOR - Aeg : Job Details

Job Description:Madison Mallards & Night Mares are seeking an individual to assist in the Ticket Services Department. The Ticket Service Coordinator will be assisting the Mallards & Night Mares corporate sales team with the servicing of their accounts. The individual will also assist the community sales team as needed.Responsibilities:

• Work approximately 40-45 Mallards/Night Mares events during the 2025 season.
• Assist in the full servicing of the corporate sales team's accounts including preparing accurate marketing materials, ticket distribution and invoicing.
• Use the ticket system and CRM to manage accounts
• Assist the community sales team as needed with servicing their accounts
• Attend community events to interact with fans and increase brand engagement
• Work ticket office/will call during home games, assisting in walk-up sales & proper ticket distribution for groups
• Help with auditing sales sheets, complete booking, and ticket system accounts
• Create digital invoice links and apply payments to sales sheets & ticket system
• Participate in team sales training and sales development sessions
• Be a leader to all interns & part-time staff members
• Ensure all game day signage for groups is accurately made and placed in ballpark
• Assist marketing team with creation of special ticket package links
• Assist with all customer service related issues and come to a reasonable solution for the fans' needs
• Inform and assist Mallards customers with the selection of stadium seating options and ticket packages.
• Answer office phones and direct calls to the appropriate staff member.
• Assist other departments as needed, including stadium prep-work during pre-season and pre/post-game.
• Become an expert in the Northwoods League Ticketing Site
• Accept and abide by all terms of the Madison Mallards Full-Time Employee Handbook and Confidentiality agreement

Listed Responsibilities, while demonstrative, are not complete or exclusive. Responsibilities may change and/or additional duties assigned at the discretion of the supervisor.About the Madison Mallards & Madison Night Mares:The Mallards are one of the largest and most successful summer collegiate baseball teams in the nation attracting more than 200,000 fans each summer. The Night Mares debuted in 2024 as an inaugural Northwoods League Softball team. In just one year, they became the highest attended summer collegiate softball team and look to continue to grow in year two.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.