Tier 1 Support Technician - Columbia Forest Products : Job Details

The Tier 1 Support Technician works as part of a cross-functional team and serves as the first point of contact for employees seeking technical assistance. In this role you will assist employees by diagnosing and troubleshooting hardware and software issues to resolve basic technical issues. While emphasis will be placed on remotely supporting all CFP employees, hands-on support at the local facility will be required. The ideal candidate is professional, organized, manages time, communicates effectively, and has a passion for providing exceptional customer service. This role reports to the Enterprise Technology Services Team Lead. DUTIES & RESPONSIBILITIES Promote Columbia Values: Be an effective spokesperson for IT. Technical Support: Provide first-level contact and convey resolutions to user issues in a timely manner either via phone, email, or in-person support. Primary: Provide remote assistance to employees at all CFP locations including home-based offices and while traveling. Sec...Support Technician, Technician, Technical Support, Customer Service, Support, Customer Experience, Manufacturing, Technology