Tour Coordinator, Correctional Health Services - NYC Health + Hospitals : Job Details

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.

NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.

Summary of position:

Under the supervision of the Health Service Administrator, the Tour Coordinator (TC) is responsible for managing and coordinating assigned sub-unit operations and administration. The Tour Coordinator is a vital part of this, providing essential support for clinic operations and administrative oversight across CHS sites. The TC's duties include process monitoring and direct handling of department-specific requests, such as telephonic and email requests, daily operational coordination tasks, and preparing operational reports.

Responsibilities include:

• Assists in planning for the service/program through consultation with management, clinical staff, and other associated healthcare services to coordinate joint patient and management objectives.
• Assists in planning development and may conduct training programs to maintain personnel proficiency, use of new equipment, and implement methods and procedures.
• Act as an intermediary between CHS Management, Central Operations, and Correctional staff to ensure patient production for healthcare services.
• Monitors patient production and conducts regular visits to clinic areas or patient holding areas to ensure proper patient flow and to flag unnecessary delays in patient's movement to Correctional staff.
• Performs data entry and retrieval of records, lists, and statistical information; reviews statistical reports for accuracy and initiates procedures to resolve deficiencies; compiles and enters data; makes calculations; and prepares charts, graphs, databases, summaries, and reports.
• Provides administrative support for a comprehensive health service program of professional and non-professional staff and related health care personnel.
• Assists in scheduling meetings and appointments within the department and external entities.
• Prepares and maintains operational manuals and procedures up to date.
• Manages all departmental repairs and ordering of stationery and equipment as needed.
• Other administrative duties as deemed necessary.

Department Preferences:

• Strong written and verbal communication skills.
• Ability to develop reports and analysis.
• Ability to generate data reports from single and multiple systems.
• Advanced Microsoft Office Suite skills with an emphasis on Excel and PowerPoint.
• Detail-oriented and strong organizational and follow-through to coordinate work plans, prioritize assignments and meet deadlines.
• High degree of professionalism, courtesy, strong work ethic, integrity, regard for confidentiality and ability to work with discretion on sensitive matters.
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary.
• Knowledge of operational health care policies and programs utilized in health care settings.
• A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
• A satisfactory combination of education, training and experience.

Minimum Qualifications

1. Master's degree from an accredited college or university with a specialization in hospital administration,

health care administration, public health or a related discipline; or

2. Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above,

and one (1) year of administrative experience; or

3. An equivalent combination of training, college education and experience in related fields.

How To Apply

If you wish to apply for this position, please apply online by clicking the Apply for Job button or mail your resume, noting the above Job ID #, to:

NYC Health + Hospitals / Correctional Health Services

Talent Acquisition

Human Resources Department

55 Water Street, 18th Floor

New York, NY 10041

Attn: Talent Acquisition

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs