Trade and Distribution Relations Account Manager - Remote - Tolmar : Job Details

Description

Purpose & ScopeThe Trade and Distribution Relations Account Manager oversees customer service functions, DSA invoices, order processing, and maintains customer contracts and pricing within Tolmar systems as well as the day-to-day management of trade and distribution.

Essential Duties & Responsibilities

• Perform Customer Service activities including handling customer inquiries received via email, phone and fax as needed. Maintain customer direct and indirect contracts, pricing with all classes of trade (national and regional distribution wholesalers, chain drug stores, etc.) for branded products.
• Responsible for the Monday orders, analysis and approving the order summary report which goes to senior leadership/president of Tolmar commercial.
• Collaborate and develop relationships with the category managers at each trading partners, McKesson P&B, Cardinal SP, ABC, Cardinal Health, Morris Dickson, Cura Script for all branded products
• Understand, manage and evaluate PAR level for each trading partner. Monitor and understand any fluctuation in ordering levels and ordering, proactively keep senior leadership abreast of the changes positive and negative along with reasons either way.
• Will be trained on tableau data and working with the data team cross functionally finance, sales, data and GM
• Develop relationships with DCA and RSD and field all purchasing for the wholesalers' questions and ordering for the field
• Learn and utilize the ordering platform for Jatenzo and Fensolvi.
• Manage the small network pharmacies for Jatenzo
• EDI. Work closely with Tolmar EDI team to communicate with customers on any EDI related issues.
• Coordinate direct pricing management with the Finance Department to ensure all prices are accurately loaded.
• Perform analyses and create reports related to:
• Contract performance and compliance,
• Direct purchases and trend analysis and
• Administrative fee and rebate calculations.
• Perform various other duties as assigned.

Knowledge, Skills & Abilities

• Strong analytical, organizational, problem-solving, and interpersonal skills.
• Ability to effectively respond to questions from management, internal clients, external clients (customers) and technical associates.
• Ability to exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
• Ability to work independently and be self-motivated.
• Strong written and oral communication skill
• The ability to meet deadlines is essential.

Core ValuesThe Trade and Distribution Relations Account Manager is expected to operate within the framework of Tolmar's Core Values:Center on People:We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together.Are Proactive & Agile:We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.Act Ethically:We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.Constantly Improve:We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality.Are Accountable:We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.

Education & Experience

• Bachelor's degree in business or related field or equivalent combination of education and experience.
• 3+ years of experience in the Pharmaceutical Industry in a Marketing, Sales or Operations role
• Preferred experience in maintaining contracts, pricing and managing chargeback processing within the pharmaceutical industry.
• Strong working knowledge of Microsoft Office (Excel, Word and PowerPoint

Working Conditions

• Office environment; requiring sitting and standing.
• Limited travel when needed < 10%

Compensation

Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience.

The pay range for this position at commencement of employment is expected to be between ($100,000 and $133,000 year); however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.

About Tolmar

Tolmar is proud to have earned a reputation for performance and innovation. Through a progressive company culture, Tolmar has established a legacy as a trusted name in the research, development and manufacturing of high quality topical products used in dermatology, and extended release dosing forms for products commonly used in urology and oncology. Founded in 2006, we are a private company known internationally for our advanced drug delivery capabilities and our unmatched commitment to our partners, and to the patients and provider communities we serve.

Since our inception, Tolmar has produced 22 marketed products supported by 5 New Drug Applications (NDAs) and 17 Abbreviated New Drug Applications (ANDAs) across urology and oncology and dermatology. With more products forthcoming, our dedicated pipeline reflects Tolmar's future-focused approach.

Tolmar offers exciting opportunities that will leverage your abilities, expand your skills, and reward your contributions in an atmosphere that encourages both personal and professional growth. Additionally, Tolmar offers competitive compensation and excellent benefits including:

• Competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• HSA through our HDHP
• CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage
• Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9%
• Tolmar-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Employee Assistance Plan, Legal Guidance and Funeral Planning & Concierge Services
• Adoption and family-planning benefits, Fertility and Family Forming Benefits
• Generous paid time off, including:
• Vacation, sick time and holidays
• Volunteer time to participate within your community
• Discretionary year-end shutdown

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We provide a positive work environment designed around the philosophy of mutual respect and the challenge and rewards of contributing to the continued success of our organization. Tolmar is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Tolmar is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)