Traffic Supervisor - Food Safety Net Services : Job Details

Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries.

We have embarked on an important journey to unify and strengthen our culture by living these core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team - including believing in you!

JOB SUMMARY

The Traffic Supervisor is responsible for providing supervision and direction to the traffic team, as well as, scheduling and dispatching routes, picking-up client samples, maintaining an account of company property, and performing courier and clerical support duties. The Supervisor will oversee a team of Courier Drivers who provide pick-up services, as well as routine and non-routine samplings to clients throughout their designated region.

ESSENTIAL RESPONSIBILITIES

• Provide first line supervision for our team of couriers.
• Maintain courier programs and ensure adherence to process and procedures.
• Provide training and performance expectations for team members - e.g. SOP's, sampling plans and techniques (aseptic, coring, collection, swabbing,) proper sanitation and sample storage, etc.
• Ensure couriers maintain the highest level of professionalism and customer service.
• Plan and schedule pick-up routes to ensure efficient services to our clients.
• Review courier work product to ensure that collections and deliveries are completed according to specification requirements; Certified, Client, and FDA Standard Operating Procedures.
• Assess current courier policy and practices and determine best practice.
• Maintain vehicle and all other property of Certified Laboratories assigned to couriers.
• Maintain Enterprise Fleet maintenance and gas receipt records.
• Keep accurate records of vehicle maintenance to ensure timely and routine preventive maintenance.
• Audit vehicle service and maintenance records to make sure vehicles are maintained in a clean roadworthy condition.
• Report to Traffic Manager, any and all problems with vehicle or assigned equipment.

• Periodically drive routes and pick-up samples from clients using Certified Laboratories Standard Operating Procedures.
• Schedule and conduct operational meetings with Administrative and Laboratory supervisors.
• Maintain on-going communication with team members.
• Schedule and conduct monthly individual courier meetings and weekly department meetings.
• Complete 30-day and 90-day performance reviews and conduct annual performance reviews.
• Responsible for clearing exceptions, updating timecards in Paycom.
• Other duties as required.

MINIMUM QUALIFICATIONS

• Minimum Associates degree with driving/courier experience.
• Logistics, routing, and map reading skills.
• Experience in a laboratory and/or logistics is a plus.
• Three to four years proven experience of supervising and training a team.
• Aptitude for technology and innovation
• Ability to routinely lift (up to) 60-pound boxes.
• Must be able to multi-task.

PHYSICAL DEMANDS

• Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other communications/computer components
• Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
• Noise level varies from quiet to loud
• Temperature varies from hot to cold
• Color vision and depth perception
• Interactive and fast-paced team oriented tasks
• Overnight Travel may be required at the discretion of management
• Regularly lift and/or move up to 25 pounds.

Benefits:

• Progressive 401k Retirement Savings Plan
• Employer Paid Short- Term and Long-Term Disability, and Life Insurance
• Group Medical
• Tuition Reimbursement
• Flexible Spending Accounts
• Dental
• Paid Holidays and Time Off
• Many positions which qualify for the company bonus program

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.