Training Coordinator - Commonwealth of Massachusetts : Job Details

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Job Description - Training Coordinator (250000C5)

Executive Office of Housing and Livable Communities (EOHLC) is seeking a Rental Assistance Training Coordinator in the Division of Public Housing & Rental Assistance!

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents.

Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.

The Rental Assistance Training Coordinator is responsible for overseeing the development, administration, and monitoring of centralized trainings for all regional and local agencies that administer EOHLC vouchers for both federal and state-aided housing. This role seeks to enhance staff capabilities in program operations and compliance with housing regulations and EOHLC policy.

The incumbent will ensure that the planning and implementation of training initiatives align with EOHLC's organizational goals, technological changes, and relevant federal, state, and local housing laws. The Training Coordinator will develop data-informed training strategies and methods for monitoring training performance, using regularly collected metrics and staff feedback to ensure initiatives meet staff needs and support regulatory compliance. This may also involve vendor management for contracts with partners for training services.

Occasional evening or weekend hours may be required. Travel is required.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

Training:

Serves as a principal training liaison between EOHLC and regional and local agencies, maintaining clear and consistent communications.

Works closely with the Director of Rental Assistance and other stakeholders to ensure training initiatives align with organizational goals.

Develops or revises training materials and organizes training sessions to align with policy updates.

Conducts training sessions in webinar format or in-person, as needed.

Responds to inquiries from RAAs related to training or professional development.

Collaborates with RAAs to identify training gaps and opportunities for improvement.

Collaborates with training vendors to identify topics for training, schedules training sessions, and promotes attendance.

Collaborates with the EOHLC IT Department to ensure training materials are accessible.

Regional Administering Agency (RAA) Contracting:

Reviews, revises, and recommends approval/disapproval of all RAA contracts for training support.

Acts as contract manager for any training vendors.

Monitoring:

Monitors training attendance, completion, and performance of RAA staff.

Defines and collects various performance metrics.

Performance:

Leverages RAA staff feedback and performance metrics to adapt training strategies.

Works collaboratively with RAAs to identify performance issues that may be mitigated through additional training.

Crafts detailed training reviews, citing deficiencies and making recommendations.

Reporting:

Assists in developing reports for centralized training administration.

Prepares detailed reports for supervisors.

PREFERRED QUALIFICATIONS:

Knowledge and experience with on-site property management policies and procedures.

Knowledge and experience analyzing factors in providing housing services to low-income households.

Ability to gather information and evaluate housing systems.

Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.

Ability to address groups of people in public and in-house meetings.

Ability to work with local officials and committees.

Demonstrated initiative and ability to work independently.

Ability to develop written program summaries and training materials.

Excellent organizational skills and ability to manage multiple projects.

Ability to work effectively with other organizations.

Ability to maintain extensive databases and documentation systems.

Travel across the state will be required.

Occasional evening or weekend work may be required.

COMMENTS:

Please upload resume and cover letter. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by experience and education related to the position. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply.

Education, licensure, and certifications will be verified. Information provided is subject to the Massachusetts Public Records Law.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in program management or administration, and (B) at least one year in a supervisory capacity, or (C) any equivalent combination of the required experience.

Substitutions:

A Bachelor's degree in a relevant field may substitute for a maximum of two years of required experience.

A Graduate degree may substitute for a maximum of three years of required experience.

A Bachelor's or higher degree in a non-relevant field may substitute for a maximum of one year of required experience.

NOTE: No substitutions will be permitted for the required supervisory experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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