TRANSFER STATION CUSTOMER SERVICE ATTENDANT - Southern Oregon Sanitation : Job Details

Transfer Station Customer Service Attendant

Description **PURPOSE:** The Transfer Station Customer Service Attendant serves as the first point of contact for customers disposing of solid waste at our facility. This position is responsible for providing a high level of customer service and ensuring a positive customer experience for each guest, while meeting industry rules and regulations.

**Responsibilities and Duties**

- Greet customers in a positive, friendly, and professional manner.

- Communicates clearly with customers regarding pricing, disposal requirements, and directing them where to drop material.

- Ensures incoming waste is safe to dispose and does not contain inappropriate material.

- Accurately measure loads, properly calculate and communicate charges.

- Proper cash handling, credit card transactions and completion of customer receipts.

- Balance cash drawer and complete daily reconciliation worksheet.

- Ensure pay booth remains organized and clean.

- Promptly report facility concerns and incidents to Supervisor.

- Communicates with front office staff in-person and through radio and written communications.

- Accurate reporting and recording of daily car counts and load volumes

- Adhere to franchise agreements, company policies and procedures.

- Other duties as assigned.

Requirements **Competencies**

- Safety oriented

- Customer driven

- Active listening and customer service skills

- Analytical & Problem solving skills

- Must exercise good judgement in decisions

- Must be self-motivated and self-disciplined to stay on task without direct supervision.

- Basic mathematical knowledge

- Competent typing and 10 Key Skills

- Cash handling experience

**Reporting Relationship**

This position reports to the Transfer Station Manager

Work Environment

This position operates outside in a variety of weather conditions and around dirt and dust.

**Physical Demands**

- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

- Lift and maneuver carts and containers

**Position Type and Expected Hours of Work**

This is a non-exempt, full time position with potential weekends, holidays and overtime.

**Education, Experience, and Eligibility Qualifications**

- High School Diploma or equivalent.

- Minimum of 1 year of proven face-to-face customer service experience

- Minimum of 1 year of proven computer skills and data entry using proprietary databases.

- Valid Drivers License

- Acceptable driving record

- Must be insurable by Company insurance policy.

- Comfortable working in all weather conditions

- Ability to pass drug screen and background check

Not required but preferred Bilingual (Spanish)

EEO Employer/Drug Free Workplace

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.