Transition Specialist - The United Service Organizations : Job Details

( - Essential Duties) Maintain comprehensive records of customer engagement by meticulously managing account information with customer relationship management (CRM) software and monitor the progress of individual clients to facilitate the achievement of their desired outcomes. - Develop and/or maintain strong, positive, and beneficial local relationships with USO center and military installation staff in support of Service Members and their families. - Engage with program participants using softphone and/or video teleconferencing software to take messages, schedule appointments, conduct meetings, and/or offer personalized services, information, within designated focus areas. - Design Individual Action Plans utilizing trusted partner resources and community connections to assist in meeting individual and/or family goals. - Collaborate with appropriate local center staff for cross promotion of USO programs and services. When appropriate, represent the organization at scheduled events and...Specialist, Customer Service, Customer Engagement, Support, Technology, Software, Communication