Transition Specialist Representative - San Francisco - PAYCOM PAYROLL LLC : Job Details

Job Description: This position has a salary of $64,500- $73,500 per annum. Paycom provides employees health insurance at an employee cost of $1 per-pay-period, a 401(k) plan with company match, available flexible spending accounts, $50,000 basic life and AD&D, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits. The Transition Specialist Representative leads the Paycom implementation by partnering with Outside Sales Reps, Client Relations Representatives (CRR), Paycom Specialists (PSD), and New Client Setup (NCS) Specialists to ensure a successful implementation by guiding our clients to 100% usage and adoption of the Paycom solution. They lead communications with internal and external stakeholders and project personnel, ensuring timely and accurate completion of the project. RESPONSIBILITIES Workload & Project Management:Defines a detailed implementation plan for all clients which includes the goal of 100% employee usageSuccessfully implements newly released tools with all clients.Holds clients accountable to deadlines and drives projects to a successful and timely completion while achieving position metrics and customer satisfaction.Achieves results by organizing time effectively and utilizing self-management habits that lead to increased productivity.Manages and allocates resources to ensure work is completed efficiently and effectively on or before deliverable deadline(s).Processes standard to complex payrolls under limited supervision and coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance with Paycom submission deadlinesHolds internal and external partners accountable to project objectives and timelinesProvides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are metWorks with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom software and best practicesCoordinates with client(s) to collect setup documentation of all applicable HCM toolsEnsures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD/CRR)Consistently meets internal deadlines for reports, trainings, etc.Leads the internal implementation team in the creation and execution of employee usage strategies Risk ManagementDiagnoses, researches and resolves customer concerns and requestsMakes independent decisions on problem resolution that are consistent with Paycom policies and proceduresSubmits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security StandardsProactively anticipates client(s) needs and assesses riskKeeps management informed of any significant client problems Training & Mentoring:Uses the Paycom Project Plan to record setup and trainings for all HCM tools per client(s)Promotes the use of Paycom HCM tools through training on site or via web meetingEnsures all trainings have client acceptance and meet all Paycom standards Change ManagementActively drives the company vision through the utilization of the Paycom softwareEasily adapts to internal process changes and stays up to date on product developmentsCompletes Paycom software training to stay abreast of new releases and functionality in order to successfully advise and direct clients on best practices to platform optimizationHolds internal and external partners accountable to project objectives and timelinesDemonstrates initiative by constantly looking for and recommending ways to improve the TSR role Communication:Monitors all communication channels including but not limited to e-mail and telephone notifications providing prompt responsesAnswers standard to complex questions under limited supervisionCommunicates the importance of data validation and first payroll preparation requirements to all clients to ensure perfect first payrollsEnsures documentation of client processes and account notes are logged timely within Paycom Client Intelligence (PCI)Ensures proper meeting etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability and rate of speechCommunicates effectively with clients and colleagues to establish cordial/effective working relationshipsTactfully communicates critical feedback to clients, colleagues and managerAssumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and managementAttends and leads meetings as required (on site and/or web meeting) Maintains a positive attitude with all Paycom personnel and managementAdheres to all policies of Paycom including those outlined in the Paycom Employee HandbookCommunicates agendas and recaps for all meetings and trainings Travel: Up to 50% travel may include overnight on all avenues of transportation (plane, train and/or automobile)Required to attend in person New Hire, Regional and Department training Education/Certification:Bachelors degree Experience:At least 1 year of applicable experience in a customer-facing role PREFERRED QUALIFICATIONS Education/Certification:Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA or comparable program Skills/Abilities:Ability to work as part of a cross-functional teamAbility to perform job duties with moderate supervisionOral and written communication skillsBilingual preferred; able to read, write, and speak Spanish and/or French proficientlyPublic speaking/presentation skills with both small and large formats (50+ attendees) Ability to build trust and collaborative relationshipsConsistently and effectively executes client meetings with business acumenIntermediate knowledge of the industry, product and processesIntermediate computer skills in Excel, Microsoft Office Suite, Outlook and web-based PlatformsDetail oriented and consistently delivers high quality resultsIntermediate project management and planning skillsInterpersonal skillsMaintains professional appearance and calm demeanorAbility to prioritize objectivesExcellent time management skillsIntermediate problem solving and conflict resolution skillsOrganizational skillsTakes initiative to learn about a variety of client industries and expands knowledge baseAble to operate in de-escalation and key decision-making scenarios with guidance from direct supervisorTakes initiative to seek personal and professional development opportunities Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc BENEFITS: QUALIFICATIONS: