Travel Agent Support Specialist - AAA Club Alliance : Job Details

Our Travel Agent Support Specialists provide exceptional service and clerical support to Travel Agents/Advisors completing administrative tasks for travel reservations and lead follow-up. **This is a work from home sales/customer service position - 1st shift schedule, but schedule will include a weekend day shift each week** **Candidates MUST live within one of the following states to be considered**• •Connecticut •Delaware •Indiana •Kansas •Kentucky •Maryland •New Jersey •Ohio •Oklahoma •Pennsylvania •South Dakota •Virginia •Washington, DC •West Virginia **Next New Hire Training Class to begin Monday, January 13, 2025** What we can offer you:

• The starting base compensation for this position is $11.32 - $21.65 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location
• Paid Virtual Training
• All required computer equipment will be provided to you by AAA Club Alliance
• Health Insurance (Medical, Vision, Prescription Drug and Dental)
• Free Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Wellness and Health Advocate Programs
• 401(k) with Employer Match up to 7%
• Auto repair, travel and merchandise discounts
• Free AAA Premier Membership and more

What we need from you:

• High School Diploma or equivalent
• One (1) year of business experience in a call center (travel experience preferred)
• Excellent written and oral communication skills
• Ability to multi-task/seek resolution
• A quiet, private workspace free from distraction or interruption
• Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
• Successful completion of virtual training class
• Able to work weekends, overtime and/or holidays as required
• This position does NOT allow the flexibility to provide care to others in the household

What you will be doing:

• Process AAA invoice to client including price adjustments where applicable.
• Ensure the accuracy of vendor confirmations to the AAA invoice confirmation provided to client. Receive and process client payments to vendors. Process gift payments to vendors and clients as appropriate. Process refunds where applicable.
• Complies with all ACA policies in the collection and handling of assets.
• Create Q-Minders to automate due dates for payments and all reservation follow-up to be handled by frontline agents.
• Process travel documents to agent or client as required. Confirm travel booking details such as airline seat assignments and special requests, dining arrangements, completes on-line check in, etc., as requested.
• Other duties as assigned.

#LI-Remote #US #aaacluballiance AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer. Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply. Job Category: Admin - Clerical