TSA - Service Desk - Saxon Global : Job Details

Business objectives and key project details:

• Very client-facing role and is a hands-on technical job
• CUSTOMER SERVICE = #1 / Face of IT / Take pride in your work and helping people/organization be successful
• Learn the software and strong with hardware as well
• Can walk around the warehouse and get hands dirty as well as talk with VIP's
• Desktop support for normal office users as well as a warehouse component - anything in that facility that connects to the network is his/her baby
• May not be the lead, but could be working with Engineers in Atlanta (corporate) to troubleshoot
• Could be working with execs to fix an application
• You have to have a sense of ownership and urgency, and be interactive

Must Have:

• Active Directory
• Zebra Thermal Printers - Just need to know Thermal Printers
• Windows 7 and Windows 10
• A minimum of 5 - 7 years of combined experience in information security, information technology and IT Service Management.
• High level understanding and experience of network troubleshooting, network design topology and terminologies, TCP/IP knowledge, VLANS and routing.
• Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology are desired.
• Working technical knowledge and experience in information technology, computing systems, network technology, security operations, security technology, and the application of information security concepts.
• Incumbent will have exposure to ITIL foundational structures including: Service Transition, Service Operations, and Continual Service Improvements.

NICE TO HAVE (Technologies and Levels of Expertise):

• Systems certifications or relevant IT certifications are a plus
• It is generally desirable for a person in this position to possess technical certifications such as: A+, Security+, Network+, ITIL, Microsoft MCP/MCSE or other related industry certifications, and ability to maintain those certifications.
• Using O365, but it's a hybrid environment - their administration is very basic though
• Previous warehouse Environment is highly preferred

SOFT SKILLS:

• Very client-facing role
• Clean cut
• Can't be afraid of heights
  • Access Points 20 ft high in warehouse
  • Will get Scissor Lift Certification

Expected hours/schedule/remote/flex time:

• Normal business hours

Education: Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred. Travel: If in Atlanta, between Corporate and the Distribution center. Otherwise, if they're really good and trustworthy, they could periodically be asked to travel to other sites to help with training. Very rare though and reserved for the folks with seniority Team dynamics:

• 62+ across the entire US

Selling points:

• Video about RNDC Digital Transformation -
• Get to own the site's technology
• Recession-proof business!
• Growing
• 2nd largest alcohol distributor in the US
• With roots extending before Prohibition, Republic National Distributing Company (RNDC) is a family-owned business that has evolved into the nation's second largest wholesale wine and spirits distributor, employing more than 9,500 associates across 22 states and the District of Columbia. We offer a vibrant culture for professionals who desire work that makes them feel accomplished, challenged and engaged.
• The foundation of our success is grounded in the core values of family, customer focus, accountability, honesty and professionalism. We are recognized in the industry for exceptional professional development and career advancement opportunities that deliver excellence in customer service, business results and job satisfaction. Our knowledge in the process and craft of alcoholic beverage production fuels our passion for the art of selling lifestyle products.
• With high-energy professionals who genuinely enjoy their jobs, RNDC believes if it's fun, we're doing it right.
• Industry: Wine & Spirits
• Company size: 5,001-10,000 employees
• Headquarters Grand Prairie, Texas
• Privately Held
• Founded1898
• Specialties: Spirits and Wine Distribution, Customer Service, Supplier Relationships, Sales Management, Operational Excellence, and Employer of Choice