TxDMV - VTR Customer Service Representative V - Capps : Job Details

Job Description To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications. Applicants who require an accommodation for the interview process should contact Human Resources at 512-###-#### when contacted to schedule an interview. SUBMISSION OF APPLICATION: Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; See Resume is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer's name and dates of employment for relevant work experience to be considered by the hiring authority. GENERAL DESCRIPTION Provides highly advanced customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division (VTR), Longview Regional Service Center. Work involves providing customer service to the public and stakeholders related to vehicle title and registration activities; handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations; issuing commercial registration in accordance with the International Registration Plan (IRP).Work requires contact with governmental agencies, elected officials and extensive contract with the public. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment and performs administrative duties in the absence of leadership. ESSENTIAL DUTIES

• Provides quality customer service to the public, county tax offices and various industry stakeholders regarding title and registration application requests and customer inquiries for information, services, policies, procedures, law, rules and regulations
• Processes apportioned registration in person, by telephone and through the Texas International Registration Plan (TxIRP) online application.
• Assists and trains peers, carriers and service providers with apportioned registration, compliance audits and use of the TxIRP online application.
• Communicates with and assists the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
• Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
• Assists regional office leadership with coordinating, planning and monitoring work status and daily operation activities.
• Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents.
• Enters information into databases and approves or rejects issuance of requested documents.
• Makes requests to suspend and revoke motor vehicle records.
• Research information from manuals, electronic resources, rules and law to resolve highly advanced customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
• Maintains highly advanced specialized expertise in TxDMV laws, rules, regulations, policies / procedures to issue temporary registration and NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers, bonded title letter
• Leads, coordinates and participates in team meetings to contribute to the development of best practice procedures.
• Supports the county tax office through on-site visits; communicates and interprets department policy and programs; reviews rules/regulations and conducts audit oversight.
• Conducts annual audit of accountable/non-accountable items for the county tax office.
• Provides RTS application support and assists with special projects.
• Travels to attend meetings, seminars and conferences.
• Develops and conducts training for government entities, various industry stakeholders and TxDMV-VTR personnel.
• Travels approximately 10% of the time.
• May involve overnight and occasional weekend travel.
• Travels primarily by car and occasionally by plane.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Performs other job-related duties as assigned.

The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Qualifications: MINIMUM REQUIREMENTS Education

• Graduation from high school or equivalent.

Experience

• Four (4) years' experience in a high-volume customer service or general office administration environment.
• Experience and education may be substituted for one another.(Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

BENEFITS: The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan Paid Group Health & Life Insurance for employees Paid Holidays Paid Vacation Leave Paid Sick Leave Longevity Pay Dental Vision Dependent Optional Life Insurance Voluntary AD&D Insurance Dependent Health & Life Insurance Health & Dependent care flexible spending accounts Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program. REGISTRATION, CERTIFICATION AND/OR LICENSURE A valid Class C driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 90 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver's record check.
• Compliance with Selective Service registration for males ages 18-25.

Military: If selected for the position the following must be provided for proof of military employment preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found in the State Auditor's Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance at 512-###-####.