Unit Clerk (NCS) - Mayor's Office of Employment Development - City of Baltimore, MD : Job Details

THIS IS A NON-CIVIL SERVICE POSITIONPOST DATE: 10/30/2024SALARY RANGE: $15.00 - $28.80 AnnuallyBACKGROUND CHECK: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.PROBATION: All persons, including current City employees, selected for this position must complete a mandatory 6-month probation.ABOUT MAYOR'S OFFICE OF EMPLOYMENT OF DEVELOPMENTThe Mayor's Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employers and job seekers in order to enhance and promote the local economy. Our mission is to deliver economic justice to our city. We define economic justice as creating an equitable workforce system that is responsive to the needs of all residents and ensures viable economic opportunities - especially for those who have been generationally and systemically disadvantaged. Our vision is for every City resident to maximize their career potential and for all employers to have the human resources to grow and prosper.YouthWorks is one of the largest youth employment initiatives in the nation. Our goal is to offer Baltimore City youth 14-21 an opportunity to gain skills and work experience, have exposure to career and secondary education options, and earn money. YouthWorks prioritizes those most impacted by generations of systematic and institutional racism, youth receiving public assistance, low wage families and youth connected to the Department of Juvenile Service.POSITION OVERVIEWThis is a customer service position where work duties involve direct support of managing the administrative functions of a YouthWorks unit comprised of approximately 70-100 worksites employing 800-1000 youth. This role requires data entry, file management and organization, and processing youth applications and timesheets. The role also includes conducting worksite visits, addressing issues from youth and employers, and supporting program-related events. Additionally, this position requires effective communication of program information and a commitment to upholding the agency's customer service standards.ESSENTIAL DUTIES AND RESPONSIBILITIES* Ensure accurate data entry, filing, and document organization in youth and worksite folders* Review and process minimum of 75 youth applications per day* Answer, screen, and direct phone calls and emails* Manage inventory of office supplies and materials* Schedule and conduct worksite visits* Process youth participant timesheets and applications* Investigate, document, and resolve issues and concerns from youth or worksites* Support unit with reports, youth placement, or other task as assigned* Assist with program related events such as registration sessions, job fairs, community events, etc.* Assist youth and worksites with Youthworks application* Assist in distribution of Youthworks materials* Communicate Youthworks program information to youth, worksites, and other stakeholders* Represent the Agency's customer service philosophy, policy and procedures with the utmost integrity* Perform other related work assignments as directed.KNOWLEDGE, SKILLS, AND ABILITIES* Must have access to reliable transportation for the completion of assigned duties as needed* Must be willing to use personal vehicle for the completion of assigned duties on a daily basis or as needed.* Ability to accurately review and process large volume of data* Ability to work in a fast-paced environment* Solid ability to operate Microsoft Office software* Solid time management skills to effectively manage multiple priorities* Solid verbal and written communication skills* Analytical skills, adapting readily to changing priorities, detail orientated and ability to maintain confidentiality* Solid skills to quickly evaluate service delivery issues and identify resolutionMINIMUM REQUIRED EDUCATION AND EXPERIENCEEDUCATION: High school diploma or equivalencyANDEXPERIENCE: At least 2 year of customer service experience. At least 1 years' experience working in human services field with youth programs.ADDITIONAL REQUIREMENTS* Ability to pass a mandatory criminal background, fingerprinting, plus alcohol screening* Work schedule for this position is in-person from 8:30am to 4:30pm Monday through Friday* Must be flexible to work some evening and weekend hoursBaltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the applicationBALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER