Unit Secretary - Addiction Recovery Center - Carle Health : Job Details

Job Details

Unit Secretary - Addiction Recovery Center

Department: Addiction Recovery Cntr - CTP

Usual Schedule: M-F 7:30a-4p

Regions:

On Call Requirements: NA

Job Category: Clerical/Admin

Work Location: Trillium - ARC

Employment Type: Full - Time

Nursing Specialty:

Job Post ID: 46825

Secondary Job Category: Clerical/Admin

Experience Requirements: 1 - 3 Years

Weekend Requirements: NA

Education Requirements: Not Indicated

Shift: Day

Location: Peoria, IL

Holiday Requirements: NA

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Check out this job opening for Carle Providers: Unit Secretary - Addiction Recovery Center Check out this job opening for Carle Providers: Unit Secretary - Addiction Recovery Center

Job Description

JOB SUMMARY:

To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources.

EXPERIENCE REQUIREMENTS

Previous experience in/with a secretary or any clerical position familiar with medical terminology. Proficient keyboarding. And required to complete a unit secretary course.

SKILLS AND KNOWLEDGE

Basic reading, writing and oral skills Ability to respond appropriately to customer/co-worker. Interaction with a wide variety of people. Maintain confidential information. Ability to communicate only the facts to recipients or to decline to reveal information. Ability to project a professional, friendly, helpful demeanor. Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new application. Basic Microsoft Word understanding

ESSENTIAL FUNCTIONS:

Acts as the front door and receptionist for the unit/facility, promoting positive relationships

* Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner

* Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility.

* Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.

* Displays warmth, concern and respect for those seeking assistance.

* Answers telephone timely, professionally, identifying unit, name, and title.

* Establishes positive working relationships with other hospital departments and personnel.

* Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care.

* Communication with others is professional and respectful.

* Alerts staff to walk-in assessments in a discreet and expedient manner.

* Keeps reception area organized and neat.

* Prioritizes and accurately channels incoming and outgoing information.

Utilizes Technology accurately and efficiently.

* Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly.

* Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies.

* Enters and scans patient documents into EMR system.

* Establishes and coordinates patient specimen drops within specialized laboratory software system, including setting up weekly drop lists, printing patient labels, and packaging specimens for UPS pickup.

* Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports.

* Monitors and modifies Assessment Schedule, reporting no-shows for future follow-up.

* Acts as a super-user for the EMR system, assisting coworkers as needed.

* Registers, admits, discharges, and schedules patients using EMR system.

* Understands and is knowledgeable of computer downtime procedures.

* Enters, modifies, and corrects patient changes as appropriate.

* Prints/copies materials for office staff as requested.

* Proficiently operates and is able to trouble-shoot fax machine and printer

Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit.

* Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible.

* Participates in CPI training/certification.

* Responds appropriately to unit emergencies and alerts.

* File/scans reports from printer/fax.

* Maintains flexibility and is able to adapt to rapidly changing environment and work volume.

* Attends and participates in daily safety huddles.

* Attends and participates in unit committees, staff meetings (ire., unit secretary meetings, meetings with CEO, benefits committee meetings).

* Submits work orders for repairs or cleaning of unit/facility as needed.

* Adheres to Hand washing policy.

* May act as backup to Office Coordinator for medical records requests.

* May act as a backup to the Intake Coordinator for callers requesting services, filling out intake data sheets and passing the information on to the appropriate personnel.

* Performs extra duties as requested

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected]. Positions are not available for remote work in the state of Colorado.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.

Illinois Required Notices

* Your Rights Under Illinois Employment Laws

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Federal Required Notices

* Employee Rights under FLSA

* OSHA

* Employee Rights under FMLA

* EEO It's The Law

* Pay Transparency Nondiscrimination Provision

* Employee Polygraph Protection Act

* Your Rights under USERRA