UNIT SECRETARY - LABOR & DELIVERY - PART TIME - La Porte Hospital Company : Job Details

The Unit Secretary is responsible for the flow of communication and all clerical activities in assigned nursing department meeting and/or exceeding expectations of all customers. It is the responsibility of the clinical secretary to serve as a liaison for the daily communication of the department between staff, patients, and all customers.Education:

• High school diploma

Licensure:

• CPR

Experience:

• Minimum of one years' experience in secretarial capacity preferred
• OB experience preferred
• Demonstrates extensive knowledge of Maternal and Newborn Health Care clerical support within 1 year of hire
• Knowledge of medical terminology preferred
• Demonstrates knowledge and skills to communicate appropriately to the age of the patients served
• Has a successful record of adding value to organizations through the proactive analysis and resolution of potential barriers that may negatively affect the organization.
• Demonstrates a record of significantly improving patient experience.
• Possesses superior communication skills, demonstrate the ability to work in a team environment, and be able to effectively direct front and back-end work processes and personnel toward a common goal.

General Responsibilities:

• Maintains confidentiality at all times, including HIPPA guidelines
• Facilitates a quiet work environment
• Answers phone using approved etiquette
• Answers call lights promptly and communicates patient request to appropriate caregiver
• Maintains departmental charges
• Maintains inventory logs
• Orders and maintains departmental supplies and stocking of patient care areas
• Responsible for all State mandated reporting (hearing screen, newborn screens)
• Completes cleaning and restocking as assigned
• Attends educational offerings
• Reports safety concerns appropriately.
• Monitors equipment issues and needs and reports accordingly
• Commitment to Purpose and Community Cares Standards of Behavior - Demonstrates a commitment to the organization's mission, vision and values supporting organizational decisions and behaviors. Contributes to the development and implementation of systems and processes ensuring strategic goal attainment. Actively participates, models and supports work aligned with the five pillars (Quality, Service, People, Finance, and Growth). Actively participates, models, and supports positive behaviors and transparent communications.
• Developing Expertise - Takes action to continue to develop and acquire new expertise that is of increasing value to the organization
• Relationships, Conversation and Collaboration - Works as part of a team with others, and shows respect and values diversity toward others.
• Service Orientation - Demonstrates efforts to discovering, meeting and advocating for the customer's needs. Actively participates to improve the patient experience.
• Excellence Orientation - Takes actions to continually improve quality and safety in daily work. Actively participates in improving work processes to meet and exceed customer requirements. Identifies opportunities for improvement based on process observation, outcome measures, and feedback from patients and other customers. Reports errors in a timely and appropriate manner. Takes initiative and is accountable for areas of responsibility meeting regulatory requirements including but not limited to maintaining annual TB testing, completing annual mandatories, and maintaining current registration/certification/licensures as appropriate to position requirements.
• Problem Solving - The ability to understand a situation by breaking it apart into smaller pieces or tracing the implications in a step-by-step way.
• Initiative - The identification of a problem, obstacle, or opportunity and proactively taking action to address current or future problems/opportunities.
• Impact and Influence - The ability to persuade, convince, influence, or impress others (individuals or groups) in order to get them to go along with or to support one's opinion or position. The key is to understand others, since Impact and Influence is based on the desire to have a specific impact or effect on others.
• Organizational Awareness - The ability to understand and learn the influence relationships in one's own organization or in other organizations (e.g., key stakeholders, suppliers, etc.). This includes the ability to identify who the real decision makers are; the individuals who can influence them; and to predict how new events or situations will affect individuals and groups within the organization.