Universal Banker - Ascendo Resources : Job Details

Job Description

The Universal Banker is responsible for delivering an exceptional customer service experience at each customer touchpoint. This role involves actively engaging customers, identifying their needs, and providing tailored solutions that contribute to the success of the branch and the organization. The position focuses on enhancing customer satisfaction while supporting the organizations growth and reputation.

Key Responsibilities

• Provide top-tier customer service to customers, partners, and prospects by offering solutions and recommendations that meet customer needs.
• Process paying and receiving transactions accurately, as well as handle cash vault activities in a timely manner.
• Ensure compliance with all internal policies and regulatory procedures.
• Support branch business development plans and assist in achieving growth goals.

Essential Functions

Competencies and Skills

• Excellent communication skills, bilingual Spanish is a plus.
• Proficient in reading, writing, grammar, and mathematics.
• Strong interpersonal and customer service skills.
• General knowledge of retail banking procedures and regulations.
• Familiarity with technology, including online banking, ATMs, and Microsoft Office.
• Motivated with an aptitude for sales.

Requirements

• High school diploma or equivalent, preferably with a focus on business.
• Minimum of two (2) years of relevant experience in banking or a related field.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law