USER ACCESS ASSOCIATE (2) - University of Alabama at Birmingham : Job Details

The University of Alabama at Birmingham (UAB) seeks a USER ACCESS ASSOCIATE to staff the HUB Service Desks at Sterne and Lister Hill Libraries and to provide services to all library users, in person and remotely, including nights and weekends. To manage accessibility and physical condition of library collections. To collect and compile statistics and prepare reports as needed.

RESPONSIBILITIES:

1. Assists patrons with ready-reference and directional questions and inquiries about the libraries and services.

2. Create and manage patron records; monitor records for library materials to allow for circulation; process guest accounts for community members using the library.

3. Provide clear and effective customer service to all library users.

4. Comfortability with leading shifts and directing Student Assistants.

5. Collect and compile statistics requested by the library.

6. Identify and report building and loanable material issues.

7. Performs other duties as assigned.

8. Actively engage in staff professional development opportunities.

9. Ensure library public spaces are clean and organized at all times.

(Hourly Rate: $15.00 - $15.38)

Bachelor's degree required. Work experience may substitute for education requirement. Exhibit proficiency in Microsoft office products (Excel, Word, PowerPoint, Access, Visio, Outlook). Adept with technology, both common and specialized.

Knowledge/Skills/Abilities -Exhibit strong interpersonal communication skills -Written and verbal communication skills -Ability to excel in an academic-research centered environment -Ability to work independently and collectively -Exhibit critical thinking and problem solving -Ability to be flexible with change and to work collaboratively with other departments - Maintains knowledge of current trends and developments in the field by reading appropriate publications and attending related professional development trainings and workshops -Demonstrate positive approaches to all interactions with library users -Ability to effectively implement time management in a fast-paced work environment -Ability to interact professionally with culturally diverse individuals and groups.

The University of Alabama at Birmingham (UAB) is an Equal Employment/Equal Educational Opportunity Institution. UAB is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran's status. Title IX of the Educational Amendments of 1972 protects individuals from discrimination based on sex in any educational program or activity operated by recipients of federal financial assistance. As required by Title IX, UAB does not discriminate based on sex in its educational programs or activities, including in admission and employment. Inquiries concerning the application of Title IX may be referred to UAB's Assistant Vice President and Senior Title IX Coordinator, the U.S. Department of Education's Office for Civil Rights, or both. UAB's Assistant Vice President and Senior Title IX Coordinator is Andrea McDew, 701 20th Street South, Suite 1030, Birmingham, AL 35233, 205-###-####, [email protected].