User Support Professional 2 - University of Minnesota : Job Details

About the Job

Please note, we are not offering H-1B or Green Card sponsorship for this position.

The University of Minnesota is committed to fostering local talent through employment opportunities. While this position utilizes hybrid modality, prospective applicants must be located either in the Greater Duluth, Minnesota area or otherwise open to relocation.

Position Overview:

This position will be part of a two-person NRRI IT team that covers both the Duluth and Coleraine facilities. It will provide support to both the central administrative staff and researchers. Primary responsibilities are providing technical user support for hardware, software, operating systems, networks, security, and telecommunications. Secondary responsibilities will be to coordinate hardware purchases, manage software licenses, and assist with the administration of servers, databases, and applications. The position will be based in Duluth, but occasional travel to Coleraine is required.

Job Responsibilities:

(70%) Technical User Support

* Provide technical user support for a wide range of hardware and software related information technology systems and their components, including personal and lab computers; audiovisual equipment; network hardware and connectivity; operating systems and software; security; and telecommunications. Troubleshoot, diagnose, and resolve issues or elevate them.

* Maintain a parts and peripherals inventory and provide basic services to ensure hardware functionality and compatibility

(10%) Procurement Coordination

* Coordinate purchase and configuration of employees and lab computers. Research and advise staff on hardware/software/peripheral purchases.

(10%) IT Support

* Provide varied support to research and administrative staff, including developing resources for information technology users; coordinate support and training on software use; manage software licenses; and provide custom solutions for information technology system needs.

(10%) Systems Support

* Support other information technology needs. Assist in the maintenance of information technology systems software, hardware, and virtual servers.

* Work directly with administrative staff to develop, maintain, improve, and execute processes that support human resources, accounting, and other administrative needs.

Other duties as assigned.

Qualifications

Required Qualifications:

* BA/BS plus at least two years of experience or a combination of related education and work experience to equal at least six years.

* Proficiency with both Windows and Mac OS

* Basic windows and linux server administration skills

* Basic SQL programming and database administration skills

* Effective verbal and written communication skills in English.

* Valid US driver's license with clean driving record.

Preferred Qualifications:

* Proficiency with Linux OS

* Basic Desktop Computer Repair

* Customer Service Experience

* Advanced programming skills with SQL

* Advanced programming skills with an additional language, such as JavaScript, VBScript, PHP, or Python

About the Department

The Natural Resources Research Institute was established by the Minnesota legislature in 1983 as an applied science and engineering research organization to inform state citizens and decision-makers while leveraging the power of the University of Minnesota. NRRI is guided by the forward-looking charter provided by the Legislature to foster the economic development of Minnesota's natural resources in an environmentally sound manner to promote private sector employment.

NRRI's mission is to deliver integrated research solutions that value our resources, environment and economy for a sustainable and resilient future. We are a mission-driven, project-focused team working to create opportunities for natural resource stewardship.

With industrial-scale facilities in Duluth and Coleraine, MN, NRRI works across five strategic research platforms.

These platforms address Minnesota's soil, forest, water and mineral resources:

* Applied Ecology and Resource Management

* Minerals and Metallurgy

* Materials and Bioeconomy

* Data Collection and Delivery

* Commercialization Services

Pay and Benefits

Pay Range: $60,000-$75,000; depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

* Competitive wages, paid holidays, and generous time off

* Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program

* Low-cost medical, dental, and pharmacy plans

* Healthcare and dependent care flexible spending accounts

* University HSA contributions

* Disability and employer-paid life insurance

* Employee wellbeing program

* Excellent retirement plans with employer contribution

* Public Service Loan Forgiveness (PSLF) opportunity

* Financial counseling services

* Employee Assistance Program with eight sessions of counseling at no cost

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position.

You are required to attach a cover letter and resume to be considered for this position.

Additional documents may be attached after application by accessing your My Job Applications page and uploading documents in the My Cover Letters and Attachments section. Example language: This position requires that you attach LIST ATTACHMENT TYPES SUCH AS: a sample of scholarly work, a diversity statement, and a list of references.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail [email protected] or call (612) ###-####.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.