USER SUPPORT SPECIALIST - Lincoln County : Job Details

User Support Specialist

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User Support Specialist

Salary

$25.14 - $26.67 Hourly

Location

Newport, OR

Job Type

Full-Time

Job Number

24-69 (054)

Department

Information Technology

Opening Date

10/03/2024

Closing Date

Continuous

+ Description

+ Benefits

Position Summary

Your job in the department is to . . .

Manage the county helpdesk and provide training and support for County computer users.

Your job also involves . . .

Providing setup, maintenance, and support for networked personal computers.

Essential Functions/Major Responsibilities

JOB FUNCTIONS

Provide helpdesk support for computer-related trouble calls:

+ In conjunction with Systems Administrator and Computer Services Technician, tests and installs hardware and software.

+ Perform upgrades to PC workstation hardware and software.

Coordinate, schedule, and conduct computer-related training sessions:

+ Train on use of software.

+ Train on general computer use.

Selected server backups and restoration:

+ Work with other staff to backup and secure AIX systems.

Maintain IT technical documentation:

+ Develop documentation.

+ Develop end user documentation and help files.

Help office organize and document office and technical supplies or equipment.

+ Purchase and invoice computer related equipment.

Typical Qualifications

MINIMUM QUALIFICATIONS

Minimum Education Level

High School Diploma / GED

Minimum Experience Level

One year

Specifics: Customer service experience with basic knowledge of computer systems, cell phones, and networking.

Substitution Note: Any combination of education, experience, and training which provides the required knowledge, skill and abilities as determined by the County.

Certifications

None required

Driver's License

Oregon Driver's License required

Other Licenses

None required

Desirable Qualifications: None

KNOWLEDGE, SKILLS AND/OR ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The required knowledge, skills and/or abilities are listed below:

Knowledge of:

+ Considerable knowledge of Windows-based operating systems and applications.

Skill or ability to:

+ Troubleshooting and resolving computer hardware and software problems.

+ Maintain accuracy and close attention to detail.

+ Physical capability to handle high mobility demands and complex personal interactions, and to be mobile with respect to servicing equipment.

+ Coordinate diverse activities.

+ Gather and organize data.

+ Maintain confidentiality.

+ Make formal presentations and provide training to individuals and groups.

+ Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.

+ Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).

+ Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.

+ Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.

Job Conditions and Physical Demands

WORKING CONDITIONS

Job Conditions: Typical office environment .

Work Location: Lincoln County

Travel: Must use personal vehicle to be able to drive to remote county offices and buildings.

PHYSICAL DEMANDS

The physical demands are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical capability to handle high mobility demands and complex personal interactions.

+ Physical Ability: Tasks involve the ability to exert moderate physical effort in light to moderate work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate to heavy weight (20-75 pounds).

+ Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.

+ Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Lincoln County offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision which is paid at 90% by the County and 10% by the employee. Other fully paid benefits include life, AD&D, long-term disability insurance. Other optional insurances are available. A 401K retirement plan is also provided. The County's current contribution rate is 11%.

Regular and Trial Service employees working between 20 - 39 hours per week on a regular basis are eligible for pro-rated employee benefits.

Agency

Lincoln County

Address

210 SW Second St. Newport, Oregon, 97365

Phone

541-###-#### 541-###-####

Website