Vacation Advisor - Adelman Travel Group : Job Details

How we do it

Adelman Travel, a BCD company, is a leading global travel management company headquartered in Milwaukee, WI, USA. Adelman Travel Management is unique in the industry as a provider of outsourced travel management services for companies of all sizes, providing both high-touch and high-tech services and solutions. We deliver the broadest array of customized reservation and ticketing services, best-in-class technology, digital booking and reporting solutions and bottom line savings. With over 30 years in the business, our future could not look brighter. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Our customers' success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.

The Adelman Culture

At Adelman Travel we believe in thinking and doing things differently. Our focus is to make our clients incredibly successful. We do this by providing our clients with outstanding service, insight and technology, allowing them to devote 100% of their attention to their core business. We are never satisfied until every customer is a Fan!

If you share in this same passion and commitment to greatness and would like to join a team of fully engaged, energized, talented and fun people, we'd love to hear from you.

Position Overview

Adelman Travel is seeking a highly motivated, customer-focused vacation advisor to effectively secure sales and support our Food and Wine Trails division. In this position you will make an impact by arranging various travel services for new and current clients, often luxury and complex group and/or international travelers, all while focusing on driving sales towards preferred vendors.

This is a position is open to both office-based and virtual candidates with preferred locations in Springfield, MO and Milwaukee, WI. Flexible schedule - ideal is Monday to Friday from 9:00 a.m. to 6:00 p.m.

How you'll move the needle

* Secure and drive client sales and retention through exceptional customer service, building relationships and obtaining referrals; cross-sell additional products and services while driving sales towards Adelman preferred vendors and suppliers.

* Offer solutions and provide prompt resolution to clients' questions and concerns.

* Ensure all reservations are reviewed with the traveler and thoroughly documented prior to invoicing; collect maintain client payment and balances due for transportation and accommodations from customer; invoice reservations according to company policy.

* Build, maintain, and update client profile including marketing preferences with CRM.

* Provide guidance and impart travel information to travelers, such as passport, visa, inoculation requirements, customs regulations, and currency exchange rates.

Ideal experience and talent:

* Proven successful work history of travel and cruise sales, including working knowledge of a customer profile maintenance product (i.e. ClientBase).

* Superior customer service skills to deliver best in class service to luxury clientele.

* Excellent communication skills, with the ability to listen to and understand customer needs to offer the best solution.

* Ability to use appropriate interpersonal styles and communication methods to demonstrate value and gain acceptance to close the sale.

* Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.