Vacation Planner- Beach Properties of Hilton Head - Towne Family of Companies : Job Details

Key Duties and Responsibilities:

• Handle telephone, email, internet and ‘in person' inquiries efficiently and politely
• Exceed our customers' expectations by delivering service in a professional, knowledgeable and accommodating way
• Remain calm, patient and polite if receiving customer feedback
• Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
• Liaise with all departments to ensure the best service is provided to our customers
• Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
• General administrative duties
• Maintain positive working relationships with guests, vendors, other employees, etc.
• Co-operate closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
• Set a great example for new employees

Minimum Required Skills & Competencies:

• Upbeat and positive attitude
• Professional, honest, reliable and trustworthy
• Confident, self-motivated and demonstrate a passionate commitment to the business
• Excellent communication skills, both verbal and written
• Ability to work in a high pressurized environment
• Highly organized
• Strong ability to multi-task
• Natural ability to sell products enthusiastically
• Ability to work weekend rotations

Desired Skills & Competencies:

• Minimum of (2) two years' experience in the vacation rental industry
• Experience with Navis Hospitality CRM Platform (or similar program)

Perks & Benefits:

• Competitive compensation
• Paid vacation
• 401K plan
• Health, dental and vision plan

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