Valet Supervisor - The Parking Spot : Job Details

Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40+ locations at 28 airports, over 2,000 employees nationwide and 2 incredibly strong brands - The Parking Spot and Park 'N Fly by The Parking Spot.Our Valet Supervisors play an important role in our operation, overseeing safe and efficient parking of guest vehicles while delivering service that exceeds our guests' expectations. If you share our values for team, people, and service, we encourage you to apply with us!Pay Rate: $22/hour & regular bonus opportunities Weekly Schedule:We currently have 1 Full-Time Shift Available:

• 1st Shift - Monday-Friday - 5am-1pm (Off Saturday & Sunday)
  • Please include your availability on your application!

What We Offer:

• Immediate job offer after successful interview and background check
• Bonus opportunities for those who are eligible
• Consistent schedules
• For those who are eligible to enroll: Medical, Vision, Dental, Life Insurance, EAP and 401(k) plan benefits
• Paid Time Off, Vacation Pay, and Paid Holidays
• Training and professional development opportunities

Key Responsibilities of Valet Supervisors:

• Monitor the performance of employees within a shift to ensure operational standards are met
• Train employees to perform their specific responsibilities
• Successfully handle all customer service issues that may arise
• Ensure that all employees, on a particular shift, follow all company policies and procedures as set forth in the Employee Handbook
• Greet customers in a friendly and professional manner
• Oversee the safe and efficient operation of guests' vehicles
• Daily key and car audit of valet vehicles
• Perform daily inspection of valet vehicles for damage
• Maintain the overall look/cleanliness of the valet area
• Maintain working order of all valet equipment
• Handle and process all reporting and management of reported damage to valet vehicles
• Assist with hiring, recruiting, and training of the valet team
• Assist with valet personnel schedules according to operational needs
• Perform additional duties as reasonably requested by Management

Knowledge, Skills, & Experience of Valet Supervisors:

• High school education or equivalent
• Previous direct supervisory experience in the customer service industry
• Previous valet, attendant, and/or customer service experience preferred
• Ability to operate a manual transmission, preferable
• Ability to lift up to 50 lbs.
• Valid driver's license is required at all times
• Clean driving record
• Excellent English communication (verbal / written) and interpersonal skills
• Must be proficient with the Microsoft Office suite and be computer literate
• Must be able to maintain a smile and courteous disposition toward external and internal customers

At The Parking Spot, we don't just accept difference - we celebrate and seek it. We believe a diverse, inclusive, and equitable company is one where all employees, partners, and customers are welcome, supported, and valued. As a company in the travel industry, we witness the power of bringing individuals from different backgrounds and communities together. We treat all others with dignity and respect and stand firmly against racism and discrimination in any form. We intentionally develop diverse teams and relationships to ensure all voices are heard and to foster equal opportunity for all. We are committed to listening, learning, and growing because we know that our work is never done.