Van Guide - J.C. BROMOC : Job Details

The Van Guide will work directly with the Tour Guide and clientsto support a guided motorcycle tour and deliver the optimal customer experiencewhile on the road. Duties include driving the support vehicle for a group ofmotorcycles on a specifically-designed tour, working closely with your TourGuide to ensure the safety and well-being of your clients, and working with theTours department as a whole to discover new methods and practices to improvethe department. KeyResponsibilities:Safely support the TourGuide and motorcycle groups while delivering exceptional customer service.Work closely with theTour Guide and Tours Department to deliver the optimal experience for theclients. Communicate with customers/clients via email, telephone,and face to face as needed. Requires a smart phone/apps.Load and unload customer luggage, tour supplies,and spare motorcycles from the support vehicle. Make sure all needed tools, coolers, first aidkits and equipment are present and in good working condition.Keep the coolers stocked with ice and water asnecessary.Assist the Tour Guide to perform necessaryresearch of routes, businesses, attractions, and national parks that willenhance the experience of the group.Assist the Tour guide to monitor and track allexpenses charge to company credit card and petty cash.