Venue Operations Manager - Live Nation Entertainment : Job Details

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Venue Operations Manager

WHAT THIS ROLE WILL DO

• Works directly with the Department Heads to perform day of show duties
• Hold department staff meetings to keep everyone informed of our problems/progress
• Maintain open door policy with staff
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Perform opening/running/closing duties according to Live Nation policy
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Meet or exceed budgetary expectations on all associated line items
• Responsible for managing labor cost through proper staffing and schedule management
• Complete required paperwork in timely manner
• Assist with monthly building inventory
• Supervision of hourly staff, supervisors and managers.
• Monitor progress of staff & management. Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
• Develop ongoing training of staff as needed
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation, ensure complete and thorough training of all staff and management
• Attends venue level operations meetings on weekly or regular basis as outlined by General Manager
• Completes payroll for hourly union and non-union staff
• Maintain Live Nation Service Standards
• Conduct walk through on day of show with maintenance, security and guest services to ensure venue is set and ready for doors
• Meet or exceed health and safety requirements
• Compile incident report logs
• Complete any workers compensation paperwork as needed and follow through with process
• Lead daily pre-shift and post-shift meetings
• Other duties as assigned

WHAT THIS PERSON WILL BRING

Required:

• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• Microsoft Word, Excel and PowerPoint Knowledge

Preferred:

• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Flexible schedule (days, nights, weekends)
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$24.00 USD - $30.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.