Veterans Benefits Processor - Virginia Community College System : Job Details

Posting Details

Posting Summary

Working Title Veterans Benefits Processor Role Title Admin and Office Spec III Role Code 19013-SW FLSA Nonexempt Pay Band 03 Position Number 295W5940 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Virginia Beach - 810 Hiring Range $15.79 per hour Emergency/Essential Personnel No EEO Category F-Admin Supp Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

M, W-Fri 8:30am to 5:00pm.

Tues 8:30am to 6:00pm

These positions will work an average of 29 hours per week.

Employees may be required to travel to other campuses to assist staff as needed.

Sensitive Position No Job Description

The Center for Military and Veterans Education's (CMVE) Benefits Processing Office (BPO), located at the Virginia Beach campus, will support the CMVE/Veterans Affairs Offices by providing accurate and timely processing of enrollment certifications.

Functional Responsibilities:

Review incoming ECR forms for certification in accordance with the Department of Veterans Affairs and State Approving Agency.

Process enrollment certifications using Enrollment Manager software accurately (error rate of 3% or less) and efficiently with a steadily increasing completion rate.

Maintain records of enrollment certifications via ImageNow/Perceptive content.

Send email communications to students for classes that cannot be certified for benefits, explaining why and the next steps the student needs to take for classes to be certified.

Monitor and respond to students through several global email accounts daily.

Review certifications done by CMVE staff for quality and completeness.

Assist with processing drops and withdrawals, graduations, suspensions, last date of attendance and all other mandated reporting requirements.

Knowledge of the pre-requisites necessary for classes and programs of study.

Knowledge of placement tests and developmental courses.

Run queries and utilize information within the Student Information System (SIS).

Extensive knowledge needed of the Federal and State education benefits available, and the policies and procedures associated with each one.

Review all processes related to certifications for continuous improvement.

All other duties as assigned.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Knowledge of the various education benefits available through the Department of Veterans Affairs.

Become a School Certifying Official by completing the initial online training provided by the Department of Veterans Affairs. Complete all subsequent yearly professional development requirements as mandated by the Department of Veterans Affairs.

Demonstrated excellent communications skills; oral and written.

Ability to work accurately in a fast-paced environment.

Ability to promote collaboration and teamwork in a student-centered environment.

Demonstrated strong analytical skills.

Demonstrated skills in computer applications to include Word, Spreadsheets, student databases, and email.

Ability to learn and be proficient in DVA certifying software, document imaging systems, and various applications used at the college. Ability to learn new technology as it emerges and updates.

Ability to read and interpret regulations.

Ability to work independently.

Ability to work accurately with details, construct records, make data entries, track curriculum and safeguard records for each student.

Ability to read, interpret and implement Virginia Community College System and Tidewater Community College's policies and procedures.

Additional Considerations

N/A

Operation of a State Vehicle No Supervises Employees No Required Travel

Employees may be required to travel to other campuses to assist staff as needed.

Posting Detail Information

Posting Number WGE_2273P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 11/27/2024 Job Close Date 12/23/2024 Open Until Filled Agency Website TCC.edu Contact Name Email Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at 800-###-####, or DBVI at 800-###-####

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

Supplemental Questions

Required fields are indicated with an asterisk (*).

* * This is a part-time, in-person/on-campus position. Do you still with to proceed?

* Yes

* No

Applicant Documents

Required Documents

* Resume

* Cover Letter/Letter of Application

Optional Documents

* Other Document