Veterans (VA) Liaison - Universal Health Services : Job Details

Responsibilities

Veteran (VA) Liaison Opportunity

Emerald Coast Behavioral Hospital provides inpatient treatment services to children, adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our three outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

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The VA Liaison implements the hospital business development plan to exceed admission targets by focusing on developing and managing productive, long-term referral relationships with primary existing and new VA referral sources. The VA Liaison participates in treatment team, communicates with the VA, and facilitates communication with clinics.

This position involves travel in a defined geographic territory to meet with contacts with primary referral sources including military bases, VA center, hospitals, crisis centers, psychiatrists, psychologists, mental health and substance abuse professionals, other physicians, and other community resources.

Job Duties/Responsibilities:

* Develops and implements strategic VA account management plans that support the facility clinical resources. Focuses on new lead generation, quality referral source development, as well as maintenance of current VA accounts.

* Establishes consistent contact with VA referral sources and maintains a continuum of care within the ECBH system for admissions, direct care, and discharge information. Serves as point of contact for referring VA Providers. Available to accept referrals outside of traditional workday, as needed.

* Coordinates referrals with A&R and Clinicians to provide timely feedback to referral sources and schedule admissions. Coordinates and schedules transportation for patients.

* Acts as point of contact for VA personnel for any matter concerning patient needs while hospitalized and provides with general information regarding patient's stay in facility. Assures that reports on VA admissions from the time of admission to the time of discharge are sent to VA providers in a timely manner by fax or email. Communicates medical updates to appropriate parties, as needed. Assists to coordinate discharge planning with VA.

* Serves as a liaison between VA Providers and the ECBH VA treatment team and keep Director, Business Development and Clinical Director up-to-date with all point of contact information, phone numbers, and email addresses.

* Works with VA treatment team to increase patient satisfaction by participating in treatment teams, meeting with patients to address unique needs and improve the treatment experience.

* Supports and emulates high customer service standards internally and externally.

* Obtains and provides facility management with up-to-date information about changes in the market and competition. Maintains POC and protocol systems for each account. Develops and manages new protocol procedures as required. Identifies opportunities for development or improvement of facility's business processes, services, etc.

* Collaborates with administration, director, departmental team members, and VA program team members in the development of strategic marketing plans, etc. Assists in the development of VA marketing collateral and other educational materials. Participates in VA outreach events and organizations in the community.

* Assists the director, other team members, admissions personnel, direct care staff, and any other identified staff in carrying out other related activities.

* Performs assignments with minimal supervision utilizing sound, independent judgments based on ethical principles. Adapts to varying workloads and work assignments on a constant basis. Maintains a work environment to promote efficiency.

Benefit Highlights:

* Challenging and rewarding work environment

* Competitive Compensation & Generous Paid Time Off

* Excellent Medical, Dental, Vision and Prescription Drug Plan

* 401(K) with company match and discounted stock plan

* SoFi Student Loan Refinancing Program

* Career development opportunities within UHS and its 300+ Subsidiaries!

* More information is available on our Benefits Guest Website: benefits.uhsguest.com

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Requirements:

* Bachelor's Degree in related field required.

* Military service experience required. Military marketing or behavioral healthcare experience preferred.

* Strong knowledge of referral development and demonstrate strength in account management process.

* Proficiency in Microsoft Office programs. Ability to apply technical and computer/software skills. Excellent communication, interpersonal, organizational and service excellence skills. Must be detail oriented and able to multi-task and change direction quickly. Presents oneself in a positive and professional manner through appearance and conduct.

* Must have a valid driver's license and a well-developed knowledge of the geographical area assigned.

* Able to operate a motor vehicle. Overnight travel maybe required. Regular travel required.

* Able to work a flexible schedule to include evenings and weekends as needed.

* Able to work a partially remote position to include 3-4 days a week field/remote work and 1-2 days per week onsite hospital based.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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