Veterinary Client Service Representative - Rochester Community Animal Clinic : Job Details

Description Position at Rochester Community Animal Clinic Rochester Community Animal Clinic is in search of a part-time Client Service Representative to join our growing team! We offer an AMAZING benefits package- which includes 401k, paid continuing education, student loan support, mental health and family support sessions, generous pet discounts, and more! Compensation: $16.00- $17.00/hour based on skills and experience Our Ideal Candidate: An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets, this experience starts when the client walks through our door and speaks with our Client Service Representatives. This part-time position would require 20-30 hours per week, days and evenings. Job Duties:

• Communicating via phone, email, and/ or in person with clients and actively listening to their concerns.
• Scheduling appointments and using our computer information system to accurately process client payments and maintaining patient records.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Ability to multi-task through out the day.
• Ability to prioritize tasks faced with each day.

Job Requirements:

• High School Diploma or equivalent, AAS or higher preferred.
• At least 6 months of customer service experience is preferred.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 40 pounds, squatting, reach, standing, and walking throughout the day.

Benefits - our care in action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401k with employer contribution and no waiting period
• Continuing education and development support through our library of free CE courses and paid time off to complete
• Scholarship opportunities and student loan support program and so much more!