Veterinary Practice Manager - ASPCA - Quality Talent Group : Job Details

About the job Veterinary Practice Manager - ASPCA Summary: Who we are: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What youll do: As the Medical Manager (MM)Licensed Veterinary Technician (LVT) at the Community Veterinary Clinic (CVC), youll be a vital member of our veterinary medical team. Youll support two program functionsspay/neuter surgery and primary pet care, which provides preventive and basic veterinary carefor pet cats and dogs living with their families in ASPCA focus areas and animals in the care of the rescue community. Throughout the day, youll be responsible for leading the veterinary technician team in technical skills, client communication, assisting the veterinarian and other medical team members, animal handling, preparing animals for surgery, entering medical records, and monitoring patients while they are under anesthesia. Youll work closely with other Medical Managers at the clinic to coordinate the flow of work throughout the day and the cooperation between their teams and to support each other. What youll get:

• Work/life balance:
  • paid vacation time to relax
  • paid sick time to heal
  • three paid continuing education days and a CE stipend to keep your skills sharp
  • ten paid holidays to observe
  • plus - paid personal time to celebrate what and when you like
• ¹This position is eligible for a $5,000 signing bonus
• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule and Location

• This is typically a Monday Friday, 8-hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required.
• This is an on-site position at the Community Veterinary Clinic
• Schedules are subject to change at the sole discretion of the ASPCA

Reporting Structure:

• The MMLVT and the MMSenior Veterinary Assistant (SVA) report to the Program Director of the CVC.
• The LVTs in the facility report directly to the MMLVT with dotted line reporting to the MMSVA.
• The SVAs in the facility report directly to the MMSVA and dotted line reporting to the MMLVT.

Responsibilities: Job Responsibilities include but are not limited to: People Management (40%)

• Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and feedback; seek counsel with People Partner as needed
• In collaboration with the Medical ManagerSVA, oversee and monitor the quality of all aspects of nursing care at the ASPCA CVC and adhere to CM standard operating procedures and guidelines
• Coach staff on efficient clinic flow and technical skills including intubation, bladder expression, catheter placement, anesthesia monitoring, and emergency procedures. Provide coaching and feedback to staff in real time.
• Ensure technicians follow all CM protocols for handling and dispensing controlled drugs. Monitor and check all drug logs for accuracy and completeness.
• Ensure that all team members have received training and mastered the skills to handle patients in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals
• Instill the guiding principle that everyone can and should actively support the animals behavioral and mental health in everything they do
• Coach technicians and assistants to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
• Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA mission
• In coordination with the management team (Veterinary Staff, Client Operations and MMSVA) and under the guidance of the Program Director, deliver cohesive messaging and address root causes of location problems and deliver corrective action plans as needed
• Partner with the ASPCA Talent Acquisition Team to recruit and hire staff veterinary technicians, onboard and train new staff on CM medical processes and procedures
• Guide direct reports to write and fulfill annual goals which encourage teamwork and challenge them to grow professionally
• Write, schedule and conduct annual performance reviews
• Deliver disciplinary actions and follow up coaching as needed
• Track all safety related incidents and ensure that all incident and supervisor reports are completed promptly.

Medical (50%)

• Oversee the flow of work on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the maximum number of patients daily
• Ensure that all patients at the CVC receive quality nursing care
• Provide feedback to MMSVA on observation of senior veterinary assistant duties including surgical prep, anesthesia monitoring, equipment maintenance and emergency procedures
• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
• Model effective and compassionate client communication
• Work side by side with staff veterinarians, technicians, and assistants to support HQHVSN for cats and dogs
• Work side by side with staff veterinarians, technicians, and assistants to support PPC and associated procedures for cats and dogs
• Participate in the training of CM staff, ASPCA Interns and Residents and veterinary and technical students through coaching, discussion and demonstration. Coach staff to be peer trainers and to contribute to the training of veterinary and technical school externs.
• Work fill-in shifts as a veterinary technician, planned in advance, due to regularly scheduled staff time off or unplanned shifts due to unscheduled staff absences
• Work partial shifts as a veterinary technician to allow staff to take scheduled breaks when needed

Administrative (10%)

• Schedule CM veterinary technicians for optimal coverage to keep the program running smoothly
• Meet regularly with the Program Director and onsite management team; provide open and honest and communication and feedback when things arent working as they should
• Support the ASPCA commitment to research and development to benefit animals across the country by participating in studies designed to improve access to care
• Attend workshops or meetings as needed

All duties and responsibilities are subject to change according to the needs of the ASPCA and Community Medicine. Exemplifies the ASPCA Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications:

• Must possess excellent organizational and leadership skills
• Must possess excellent written and verbal communication skills
• Ability to work well within a team and communicate effectively and courteously with all levels of staff including Veterinarians, Licensed Veterinary Technicians and Senior Veterinary Assistants
• Basic computer skills including Microsoft Office and ability to use electronic medical records system and view online calendar and email
• Must possess ability to simultaneously manage and prioritize multiple tasks
• Must be able to constantly re-prioritize tasks and responsibilities in fast-paced, challenging environment, while maintaining positive and professional demeanor
• Strong interest in animal welfare and serving underserved communities
• Must possess excellent animal handling skills
• Must be able to lift and carry 40-plus pounds repeatedly through the day with assistance
• Must possess the ability to work standing for 8-plus hours
• Must possess the ability to work independently and as part of a team
• Maintain open mind regarding changes and be willing to learn, implement, and team new protocols
• Fear Free® Veterinary certification is required within 60 days of hire

Education and Work Experience:

• Must have graduated from accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department
• Current New York State Veterinary Technician License
• Minimum two years experience as an LVT in small animal medicine and surgery

• Experience in HQHVSN or shelter medicine strongly preferred
• Previous supervisory experience required

Language: English (Required) Bilingual (Spanish) Strongly Preferred Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $86,500 - $91,500 For more information on our benefits offerings, visit our website. Stay Connected Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: Bilingual (Spanish) Strongly Preferred Licensed Veterinary Technician - New York State Education Department Language: English Education and Work Experience: Associates (Required), Bachelors Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA vision that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.