Veterinary Receptionist - Mission Veterinary Partners : Job Details

Overview

Beaverton Pet Clinic is looking for an experienced Veterinary Receptionist to join the team!

Compensation: $20-22/hr depending on experience

Location: 11876 SW Beaverton Hillsdale Hwy, Beaverton, OR 97005

About Us: Beaverton Pet Clinic is proud to be a part of the local community for over 25 years. We are currently a 5-doctor hospital with roughly 18 additional support staff, and are continuing to grow and expand. With this in mind, we recently moved into a larger, newly renovated space just down the street from our current facility and are SO excited to add to our rockstar team!

We are passionate about training and supporting our Client Service Representatives (CSRs) as they are invaluable team members that are truly the face of our hospital! A few things to note before reading further:

* Ideal applicants will have at least 1-2 years of previous veterinary client service experience, but in certain cases we are willing to train the right candidate.

* We are hiring for a 3 day week (part time) schedule with availability to work Saturdays.

Our ideal candidate will have experience with:

Handling all types of veterinary clinic client communications (via telephone, email, text, carrier pigeon, and in person) with a friendly and welcoming demeanorBeing the liaison between our doctors and medical team and our clientsNavigating, scheduling, and processing payments through our (moody and love-to-hate) medical softwareProviding a consistent and compassionate client experienceHaving basic medical terminology (vaccines, medications, common signs of emergencies, etc.) knowledgeProblem solving on the fly as we know there is no normal day in vet med!No problem if this is still new to you or not. What's most important to us is maintaining our excellent culture which is done through sense of humor, mild sass +/- dark humor, flexibility, laughter, teamwork, and the cornerstone: communication.It certainly doesn't hurt that we are closed on Sundays and see our last appointment at 5:15pm during the week which allows our staff ample time away from the hospital to recharge.

We are a part of the MVP (Mission Veterinary Partners) hospital network, which means we truly are striving to be the employer of choice in veterinary medicine. Besides knowing how to have a good time even on a tough day, we offer a generous compensation package as well as retirement plans, pet care discounts, and accrued sick time for our part time team members. We also have a leadership team that (actually) gets along, communicates, and is here to listen to how we can all make the staff, client, and patient experience the best it can be.If we sound like a good fit for you, please apply with your resume and a cover letter. You're also welcome to check out our website at www.beavertonpetclinic.com.

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

* Maintain and uphold the Core Values and Mission Statement of MVP.

* Greet clients and pets by name with a smile and a positive, solution-oriented attitude.

* Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.

* Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.

* Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.

* Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

* Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.

* Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.

* Verify the eligibility of clients with charge accounts.

* Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.

* Fill prescriptions refill forms and provide routine administrations instructions to clients.

* Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

* Demonstrated commitment to MVP core values.

* Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).

* Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.

* Must have excellent spelling and grammar.

* Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

* Ability to display tact and respect with clients and team members, even when busy or hectic.

* Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.

* Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.