Vice President of Clinical Operations - World Class Health : Job Details

Job Description

World Class Health's mission is to empower employees and their families to overcome geographic, financial, and informational barriers to accessing top 1% care around the world.

We know that healthcare is increasingly unaffordable for patients and employers, that transparency into quality is poor, and that access can be challenging due to narrow networks and long wait times. World Class Health addresses all of these challenges.

To date, our Global Concierge Health Benefit and Center of Excellence network have resulted in exceptional outcomes including an industry-leading 1.6% readmission rate and a 90+ NPS across thousands of patients while delivering up to 50-70% cost savings on covered procedures.

We dream big and move fast. We aspire to hire top 1% talent and achieve top 1% outcomes. We embrace being a start-up company that wants to change the world.

As the VP of Clinical Operations, you will be responsible for leading our efforts to scale our model across global geographies and clinical focus areas. Our global footprint covers North America, Latin America, Europe, Africa, the Middle East, and Asia. Our clinical focus areas include musculoskeletal surgeries, bariatric surgeries, cancer care, family forming treatments, gene therapy, specialty pharmaceuticals, and others. You will be responsible for building and executing a scalable operational model that delivers key patient experience and clinical outcomes results with support from our Chief Medical Officer, President, and CEO who have multiple years of experience in US and global healthcare. You will partner closely with our SVP of Global Network Management, who is responsible for network development and contracting.

This role requires a blend of strategic thinking, clinical operations expertise, and hands-on execution in a fast-paced, dynamic startup setting. Previous experience in building and operating healthcare services across geographies is required, as is the ability to thrive in an early-stage company.

Key Responsibilities

• Build and oversee operations serving both US and global employers across geographies and clinical service lines
• Implement and manage an industry leading client onboarding model that drives program engagement while minimizing employer overhead
• Implement a scalable operating model generating industry leading clinical outcomes and patient experience to cover both US and global employer clients
• Drive industry leading program engagement via general/targeted outreach and benefits design
• Ensure regular performance- and compliance reporting of KPIs and key results for internal management and clients
• Collaborate closely with our SVP of Global Provider Network Management around network design, activation, and performance
• Manage the clinical operations team
• Function as the executive escalation point for key clients

Qualifications

• 8+ years in healthcare service operations with experience building and scaling models across multiple geographies, including international (non-US) settings
• Previous experience operating and managing care navigation, care coordination or case management programs. Experience operating centers of excellence programs a plus. Should have had experience and accountability for program engagement, patient/employee experience, clinical outcomes, and operational efficiency
• Experience in early stage and mature companies
• Experience collaborating with cross functional teams including product and/or IT teams to design and build care navigation, care coordination or case management platforms
• Ability to translate operational vision into actionable strategies and plans.
• Excellent communication skills with the ability to collaborate effectively across teams.
• Experience and ability to train clinical and non-clinical staff in program operational requirements
• Analytical mindset with proficiency in data-driven decision making.
• Highly detail oriented
• Committed to doing whatever is needed to help individual patients.

This is a unique opportunity to shape the future of global healthcare and make a significant impact on the lives of employees worldwide. If you are passionate about transforming the patient experience and have a proven track record in healthcare operations, we invite you to apply for this pivotal role.

*Employment is based in the tri-state area (or travel requirement), with a requirement of 3 days per week in the NYC office. This position reports directly to the Chief Medical Officer. The VP will collaborate with other executives and management to execute on the World Class Health mission. Work from office in Union Square Manhattan 3 days a week and potentially 5 days a week as policies evolve.