Vice President of Enterprise Salesforce - Premier America Credit Union : Job Details

Job Title: VICE PRESIDENT OF ENTERPRISE SALESFORCE

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview:

The Vice President of Enterprise Salesforce is responsible for developing and leading the strategic vision for Salesforce platforms across the enterprise. This senior leader will drive the architecture, implementation, integration, and optimization of Salesforce solutions, ensuring alignment with the company's business goals. The VP will lead cross-functional teams, foster collaboration between business and technical stakeholders, and act as the enterprise Salesforce expert, advocating for its adoption and effective usage to drive revenue, enhance customer experience, and improve operational efficiency. The Vice President will possess a forward-thinking mindset, continuously monitoring emerging industry and technology trends to inform strategic decision-making.

What You Will Do:

• Technical Proficiency: In-depth understanding of Salesforce Financial Services Cloud, Sales Cloud, Service Cloud, MuleSoft. Deep understanding of financial services operations.
• Contact Center, Branch and Back-office Optimization: Assist in the optimization to improve efficiency, productivity, and member satisfaction.
• Performance Monitoring and Analytics: Establish key performance indicators (KPIs) to track the performance of Salesforce leveraged channels.
• Vendor Management: Experience in managing relationships with technology vendors and third-party service providers.
• Leadership Skills: Strong leadership capabilities to manage a team of technical professionals.
• Project Management: Proficiency in project management methodologies to oversee the successful implementation of technology initiatives.
• Communication Skills: Strong verbal and written communication skills to effectively convey technical concepts.
• Member Focus: A member-centric mindset focused on delivering exceptional experiences.
• Strategic Planning: Develop and execute the strategic roadmap for Salesforce, aligning with business objectives.
• Technology Leadership: Provide leadership and direction to teams responsible for CRM.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure alignment of initiatives with broader organizational goals.
• Risk Management and Compliance: Assess and mitigate risks associated with digital and contact center technologies.
• Budgeting and Resource Allocation: Develop and manage budgets for Salesforce technology initiatives.
• Continuous Improvement: Foster a culture of continuous improvement within the digital and contact center technology teams.

What We Are Looking For:

• A minimum of 10 years of relevant professional experience in Salesforce products and solutions.
• A minimum of 5 years with Financial Services experience.
• Bachelor's or Master's degree from an accredited college or university in computer science or relevant field.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Architect) are highly preferred.
• PMP, ITIL or Agile certification a plus.
• Ability to motivate or influence internal or external senior level professionals.
• Knowledge of vendors such as Q2, Jack Henry, Salesforce, ServiceNow, JIRA, and others is an asset.

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace

Pay Grade Info:

The base pay range for this position is: $183k - $205k

Perks Important to You:

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation's largest credit unions, with over 100,000 members and more than $3 billion in assets.