Vice President of IT Support & Service Management - Kforce Inc. : Job Details

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$148,750.00/yr - $175,000.00/yr

Responsibilities

Exciting Opportunity Alert! Our Kforce client, a renowned and well-established Financial Services firm, is on the hunt for an exceptional VP of IT Support and Service Management to join their team. This position will be responsible for managing third-party system integrations, providing exceptional support to key business stakeholders, and enhancing IT services for our internal development teams. The VP will play a vital role in ensuring IT operations meet regulatory standards, align with business objectives, and support a dynamic work environment.

• System Integration: Lead IT operations for third-party systems
• User-Centric Support: Oversee IT services for high-demand users
• Support for Development Team: Provide infrastructure, tools, and services to support internal development teams in application deployment and testing
• Service Management: Implement IT service management frameworks
• Vendor & Third-Party Management: Manage relationships with third-party vendors
• Strategic Leadership: Align IT services with business goals, focusing on operational efficiency, security, and compliance
• Cloud & Infrastructure Management: Optimize and secure cloud infrastructure for both internal and external applications
• Mobile & Secure Communications: Ensure secure mobile device management (MDM) and communication platforms for high-profile users
• Compliance & Data Retention: Ensure compliance with industry regulations
• Procurement & Budget Management: Oversee IT procurement, ensuring cost-effective solutions and strong vendor relationships

Requirements

• Bachelor's degree in Information Technology
• 10+ years of experience in IT support and service management
• 5+ years in leadership roles
• Proven experience managing third-party system integrations and working with financial tech platforms
• Strong knowledge of ITSM frameworks (e.g., ITIL)
• Coming out of Financial Services
• Experience providing infrastructure and IT services to agile development teams
• In-depth understanding of finance industry
• Experience in managing cloud infrastructure, mobile devices, and secure communication systems

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.