Vice President of Restaurant Operations - Harwood Hospitality Group : Job Details

Harwood Hospitality Group Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development. Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty. The Vice President of Operations will provide overall leadership, guidance, and direction to Harwood Hospitality Group (HHG). This person will develop and manage HHG assets, including all restaurants and other hospitality-related businesses. They ensure revenue and profitability goals are met by overseeing the financial success of multiple units/properties. The VP of Operations leads the execution of exceptional business standards with exceptional guest experience through outstanding service delivery and associates' full engagement. The VP of Hospitality is the 'hospitality driver', retention owner and a source of inspiration for the results-oriented culture within HHG. Job FunctionsOperations

• Establish, implement, and maintain accountability for standard operating procedures, company policies, specifications, programs, and initiatives relating to all revenues across HHG.
• Introduce best practices to continually improve HHG hotel and restaurant operations, monitor for implementation and report on results.
• Effectively communicate policies and procedures
• Elevate the guest's experience in all operations.
• Ensure all operations follow federal, state, and local laws and regulations.
• Work collaboratively with all Harwood International (HI) Divisions
• Develop effective programs/materials utilizing a variety of sources, modify programs as needed and continual responsibility for timely and effective training of all HHG associates.

Finance

• Accountable for preparation, presentation and monitoring of annual operating budgets and capital plans.
• Create and manage the operating pre-opening budgets for new openings for restaurants and hotels.
• Monitor budgets versus actual results, report variances to leadership and take all necessary corrective actions to address variances.
• Ensure excellence in HHG day-to-day financial accounting, reporting, analytical and planning functions, as well as the integration of best practices.
• Ensure timely and accurate financial reporting, forecasting and communication as appropriate to HI Executive Committee

Marketing, Sales and Communications

• Shape and deliver the overall marketing strategy for HHG.
• Plan and implement sales strategies, processes, and systems to maximize revenue and profit streams and achieve budgeted revenues and market share penetration.
• Actively engage in promoting revenue management innovation and driving a revenue culture across all HHG teams.
• Develop, deliver, and report on, an annual communications plan with specific goals and budgets.

Culture

• Provide a leadership role in the selection, development, and retention of team members.
• Serve as a coach, mentor, and team-builder for the HHG Executive Team establishing roles, responsibilities, and measures of performance.
• Ensure the entire HHG team is motivated, recognized, performance managed and developed, as well as, fully accountable for their areas of responsibility.
• Develop, implement, and report on succession plans and career paths.
• Maintain a work environment that is marked by respect for others, values inclusiveness, builds workforce diversity and foster cooperation and teamwork.

Growth

• Plan and manage all new hotels and restaurant openings.
• Create, define, deliver, and monitor for implementation the necessary procedures to ensure a smooth preopening and opening process, including but not limited to the execution of the preopening visits, the delivery of all required standards and that these are fully met to open and operate as a HHG branded hotel and restaurant.
• Lead pre-openings effectively and efficiently ensures that the resources including operations, design, construction, and matters related to fire life safety, insurance and compliance are coordinated to open on time and within budgets.
• Identify opportunities for HHG to grow further: locations, investors, M&A transactions, strategic partnerships, etc.

Competencies

• Accountability
• Attentiveness to detail
• Budgeting/cost control
• Customer service
• Excellent written/verbal communication skills
• Interpersonal skills
• Leadership
• Multi-tasking skills
• Negotiation skills
• People management
• Problem solving / analysis
• Time management and organization skills

Supervisory Responsibility Yes Required Education & Experience

• Bachelor's degree in Hospitality, Business management or related field
• Minimum of 10 years' experience as a senior manager to include experience as a senior manager in a European venue(s)
• Proven experience managing high-volume hospitality operations.
• Proven experience managing a world-class hotel offering a premier guest experience.
• Ability to motivate and inspire a hospitality team to provide extraordinary customer service.
• Ability to develop, manage and regularly report on a large budget with continual focus on profit and loss accurately and strategically.
• Proven ability to hire, train, coach, and mentor critical staff.

Preferred Education & Experience

• Master's in Business Administration or related field
• 2 years' experience at a VP level
• Experience in budgeting, forecasting and sales.