Vice President Operations - Confidential : Job Details

Job Summary:

The Vice President of Parking Operations is responsible for leading and managing all parking operations, ensuring efficient service delivery, maximizing revenue, and enhancing customer experience. This role involves strategic planning, staff management, budgeting, and collaboration with other departments.

Key Responsibilities:

• Strategic Leadership: Develop and implement strategic plans for parking operations, aligning with organizational goals.
• Operational Management: Oversee daily operations of parking facilities, ensuring optimal functionality and customer service.
• Financial Oversight: Manage budgets, forecast revenues, and analyze financial performance to drive profitability.
• Team Management: Lead and mentor parking staff, fostering a culture of excellence and accountability.
• Customer Experience: Enhance the customer experience through effective service delivery, complaint resolution, and feedback mechanisms.
• Technology Integration: Implement advanced parking technologies and systems to improve efficiency and user experience.
• Regulatory Compliance: Ensure compliance with all local, state, and federal regulations regarding parking operations.
• Partnership Development: Build relationships with city officials, businesses, and other stakeholders to promote parking initiatives.
• Reporting and Analysis: Prepare reports on operational performance, financial metrics, and customer satisfaction for executive leadership.

Qualifications:

• Bachelor's degree in Business Administration, Transportation Management, or a related field; Master's degree preferred.
• Proven experience in parking operations or facility management, with a minimum of 7-10 years in a leadership role.
• Strong financial acumen and experience with budget management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in parking management software and technology solutions.
• Knowledge of regulatory requirements related to parking operations.

Skills:

• Strategic thinking and problem-solving abilities.
• Strong analytical skills with attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Customer-focused mindset with a commitment to service excellence.