Vice President , Strategy and Program Management – Trust & Security - JPMorganChase : Job Details

Job DescriptionJoin us! Trust & Security prioritizes and executes against the most impactful cross-CCB initiatives to protect our customers from fraud and scams and address bad actors/wrongdoers. This role will have an opportunity to work on a billion dollar problem, drive decisions and roadmaps across the bank, and significantly impact our customers' financial lives and experience banking with us.

As a Vice President in Trust & Security, you will lead CCB-wide initiatives that protect our customers from fraud and scams, while balancing operational burden, account opening goals, and customer friction. The successful candidate will join a small, high visibility team. We are seeking a talented self-motivated individual to collaborate with internal partners (including Product, Risk, Technology, Design, Operations, Channels, Marketing, and Line of Business) to prevent and mitigate fraud and scams. The ideal candidate is a highly organized, strategic problem solver, with strong communication skills and proven capabilities in execution.

Job Responsibilities

• Lead firm-wide efforts to prevent fraud and scams while delivering a great customer experience.
• Prioritize Fraud Risk, Authentication, Fraud Ops, and additional product team roadmaps, and manage acceleration budget to drive greatest firm-wide impact on fraud, scams, and wrongdoer prevention.
• Build target state fraud, scam, and wrongdoer prevention operating model.
• Partner with Fraud Risk, Authentication, Fraud Operations, Account Opening, Payments, Rewards, Channels, Marketing, Data & Analytics, Lines of Business teams to drive Trust & Security priorities such as Scam Prevention, Wrongdoer Prevention, Claims Management.
• Develop executive presentations and communications on Trust & Security priorities, progress, and impact.
• Help drive omni-channel customer experience and communication strategy as it relates to Fraud and Scams.

Required Qualifications, Capabilities, And Skills

• 7+ years of experience in a mix of strategy, product management, business operations, and program management roles.
• Well-organized, proactive, results-driven with a proven track record of execution.
• Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus, and drive organizational transformation.
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders.
• Ability to influence and collaborate to build successful relationships across a broad variety of job functions.
• Self-starter, effectively solves problems and shares ideas for improvement with clear prioritization.
• Data-driven decision-making and quantitative analysis skills.
• Ability to manage multiple initiatives effectively in a fast-paced, dynamic environment.

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