VIP Account Manager - WeTheHobby : Job Details

WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!

Our work environment includes:

• Modern office setting
• Strong growth opportunities
• Flexible working hours
• Lively atmosphere
• A team that cares about one another
• Welcoming and inclusive culture

Since its inception in 2021, the company has grown dramatically (and profitably) with over 80 full-time staff and 250,000+ followers across our social and marketplace channels. This role is a unique opportunity for outgoing sports enthusiasts and extroverts who love making connections and infusing quality into each interaction.

Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.

See us in action on Whatnot:

See us in action on Fanatics Live:

Find us on social: @wethehobby (Instagram, Twitter, YouTube, TikTok, Facebook)

We are a team of energetic, motivated and engaging professionals that are focused on raising the bar in sports cards and sports entertainment. We are looking to hire a VIP Account Manager with a passion for sports and entertainment that can manage and build a portfolio of VIP customers. The VIP Account Manager will report directly to our Director of On-Air Operations.

This role is on-site at our innovative sports card store in Neighborhood of the Arts in Rochester, NY. Come join a forward-thinking team, raising the standards of sports collectibles and playing a major role in an explosive and exciting industry.

Key Duties and Responsibilities:

• Build and nurture a portfolio of VIP customers and develop relationships with those customers with a focus on retention, enhancing service, and proactive communication.
• Regularly connects with VIP customers to evaluate and identify opportunities to increase engagement and lifelong value.
• In conjunction with Senior Leadership, build and manage a structured and optimized rewards program.
• Become a brand and product expert to expand trust and build relationships with customers.
• Provide detailed reports and recommendations on your customer portfolio to Operations, Marketing, and Leadership to improve products, events, and promotions.
• Help plan, attend, and host VIP customer events.
• Occasional travel to local or national conferences, events, meetings, and other types of activities.

Qualifications:

• Minimum 5 years experience in high end customer service field preferred.
• Minimum 3 years high end hospitality support
• Excellent verbal and written communication skills and exceptional attention to details with customers via phone/text/email.
• Strong interpersonal skills with a focus on building and cultivating relationships
• Experience with conflict management and resolution
• Attentive and strong multi-tasking capabilities
• A team player that fosters trust and integrity through communication
• Bachelors Degree, ideally with a focus in business, sales or marketing
• Willing and able to work non-traditional business hours.
• Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly, and decisions are made quickly.

This role is full-time, onsite in Rochester, NY with occasional travel to local and out-of-state events. Shifts/Hours Flexibility to include days, afternoons, and weekends based upon events.

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position based upon location in Rochester, NY, and experience is $67k - $104k. Opportunity to receive a lucrative bonus based upon retention and engagement metrics.

To comply with Federal law, WeTheHobby participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.