VISITOR SERVICES DESK ATTENDANT (PART-TIME) - New England Board Of Higher Education : Job Details

Location Expand Show Other Jobs Job Saved Save Job Visitor Services Desk Attendant (Part-Time) Rhode Island School of Design Details **Posted:** 26-Feb-22

**Location:** Providence, Rhode Island

**Type:** Full-time

**Salary:** Open

**Categories:**

Staff/Administrative **Internal Number:** R-00854

**Job Summary**

The RISD Museum is seeking a part-time Visitor Services Desk Attendant to ensure and promote a positive visitor experience by welcoming and greeting a wide variety of clientele, including but not limited to students, general visitors, tour groups, parents, and/or alumni. The incumbent will process transactions such as issuing memberships, admissions tickets, event registrations, and group sales; collect payments and distribute the appropriate change, information, and collateral material. The Visitor Services Desk Attendant responds to routine questions about the Museum, the RISD community and greater Providence, promotes Museum programs, classes and events, and actively solicits museum membership sales. Other administrative tasks include supporting the External Affairs team with marketing, development, or membership projects and initiatives.

**Essential Functions**

* Receives and greets incoming guests, visitors, tour groups, parents, alumni, and corporate members.

* Processes financial transactions for visitors including but not limited to admissions, membership sales, special events and Museum courses. Accepts payments via cash, check or credit card using Altru POS system and issues appropriate receipts and/or change.

* Checks in groups for guided and self-guided visits. Uses Altru POS system to complete the group check-in and payment process.

* Complete opening and closing cash drawer procedures including counting and balancing drawer daily.

* Utilizes knowledge of RISD Museum, RISD community and Providence area to help answer routine customer service questions and visitor inquires regarding Museum events, exhibition and gallery locations, RISD campus events and local attractions.

* Actively promotes Museum programs, classes and events.

* Actively solicits museum membership sales by explaining benefits, program details, additional opportunities, discounts and incentive options and overall structure.

* Maintain brochure racks, ensure brochure information is available, current and in stock.

* Answer general Museum and RISD campus inquiries via the front desk telephone and respond accordingly.

* Maintain guest book

* Ensure the safety and cleanliness of front desk area and report any issues to supervisor, Facilities or Public Safety as appropriate.

**Required Knowledge/Skills/Experience**

High School diploma or equivalent combination of education and experience. One to three years of progressively responsible customer service experience in a retail or service-oriented environment Understanding and experience working in academic settings preferred. Demonstrated ability to help meet sales goals and targets. Understanding of RISD and Providence community preferred. Ability to build relationships and rapport. Must be able to resolve visitor issues, complaints, and problems. Ability to work with numbers. Ability to work within a team to accomplish program goals. Ability to communicate relevant information about current and future Museum programming to visitors. Demonstrated excellence in oral and written communication skills and proficiency with internet, Microsoft Word, Excel, database management, PC-based and web-based applications.

****Union:****

No

****Work Schedule:****

12 months per year

****Employment Status:****

Part-time; Non-Exempt

****Grade:****

08/CT

****Documents Needed to Apply:****

Resume

Cover Letter

*Incomplete applications will not be considered. Please upload all required documents.*

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:

Museum Visitor Services

Rhode Island School of Design (RISD), founded in 1877, is a fine arts and design college located in Providence, Rhode Island. Enrolling about 2000 undergraduates and 400 graduate students from across the United States and 55 other countries, RISD offers 16 undergraduate majors and 16 graduate majors, and is ranked annually by U.S. News & World Report as one of the top art and design schools in the United States. RISDs rigorous education encourages creative experimentation and intellectual risk-taking, challenging students to question their approach to art making through critical thinking. There are over 90,000 works of art in the RISD Museum, which houses a collection of fine and decorative art objects. The first public galleries opened in 1893. The RISD Library is one of the oldest independent art college libraries in the country with more than 150,000 volumes and 380 periodical subscriptions which offer unusual depth and richness in the areas of architecture, art, design, and photography. The RISD campus is contiguous with the campus of Brown University and the two institutions share social, academic, and community resources.RISD recognizes diversity and inclusivity as fundament... al to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law. Show more Show less 2000 - 2021 The Higher Education Recruitment Consortium is a project of the Tides Center, a 501 (c)3 non-profit organization. | |