Visual Lead (Key Holder) - Coca-Cola Refreshments : Job Details

**Job Title:** Lead Ambassador

**Reports To:** Associate Store Manager

**Direct Reports:** None

**Key Interactions:** Internal and external guests, Ambassadors, Associate Store Managers, Store Manager

**Position Overview:**

The Lead Ambassador will support the operational functions of the store, including handling customer queries, assisting Ambassadors with POS transactions, adhering to the opening and closing checklists/SOPs and ensuring the store standards throughout the daily shift. The Lead Ambassador will refer all duties which require manager approval to the appropriate leader on-duty. The Lead Ambassador must embrace and role model outstanding guest service and contribute to the high morale of the Ambassador team.

**Primary Responsibilities/Accountabilities:**

+ Act as a role model to the Ambassadors.

+ Support Associate Managers with answering radio calls and handling guest queries.

+ Assist with cash-in and cash-out process.

+ Assist with opening and closing process, ensuring all checklists are complete.

+ Assist the Associate Manager on-duty with ensuring all Ambassador breaks and lunches are handled. Maintain position coverage as required by the needs of the business and as specified in the daily schedule.

+ Assist Ambassadors with POS transactions where appropriate, to include refunds, voids, returns etc.

+ Support the Associate Manager on-duty in giving Ambassadors direction to ensure premium guest service and store standards during the daily shift.

+ Respond immediately to guest experience recovery situations using best judgement to resolve issue in accordance with guest service guidelines. Engage Associate Manager(s) as appropriate in these situation types.

+ Maintain visual standards and follow the plan-o-grams set by the Planners and Visual Merchandise Manager, under the guidance of Associate Managers.

+ Any other duties as assigned by the Associate Manager(s) or Store Manager.

**Educational Requirements and Experience:**

**Education:**

High school diploma; GED equivalent

**Work Experience Requirements:**

Minimum of 1 year experience within a fast-paced/experiential retail environment.

Previous supervisory experience advantageous.

**Additional Requirements** :

Must be able to successfully pass credit, drug screen, and criminal background check.

Pay Range:$35,332 - $40,380

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.