Voice Delivery Engineer - Secure Data Technologies : Job Details

About the role: As a Professional Services Delivery Voice Engineer at Secure Data Technologies, you will have the opportunity to make an impact from day one, working with one of the region's most innovative technology companies in an exponentially growing market. You will be part of a dynamic team that creates amazing client experiences.The Professional Services Delivery Voice Engineer will work with our clients to ensure their infrastructure and cloud projects are designed, built, and implemented according to Secure Data's gold standard. You will be eyes, ears, and hands implementing projects for dozens of multi-national corporations. A successful candidate will be ambitious, curious, and eager to work with our clients.Ultimately, you will act as our brand's expert to our clients. If you have experience building and designing infrastructure products, we'd like to meet you!What you'll do:Deliver project deliverables as defined in project statements of workBuild, install, and configure voice platform solutionsHelp coach and mentor the team on best practices, processes, and technology awarenessManage the day-to-day architecture, design, build, and run of our collaboration and voice customersProvide architecture oversight for customers using Cisco Community Manager, Unity, Presence, UCCx, WebEx, and Cisco cloud voice solutionsProvide architecture oversight for customers using Ring Central, SIP, and other voice related platformsSupport video conferencing integration of multiple systems including Cisco, MS Teams, Polycom, and Zoom as neededDevelop governance, process, and procedure documentation for each SDTI clientAs needed, participate in certification testing for identified OEM partnersTroubleshoot and resolve voice issues, including hardware and software problemsAssist sales, product development, and architecture teams with product designWork with key partners to implement their technologies for our clientsCreate knowledge base articles for internal operationsPerform maintenance on internal and external customer systemsRequirements for this role:Excellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsAbility to prioritize tasks and to delegate them when appropriateThorough understanding of or the ability to quickly learn about a technology or productEducation and Experience:

• Bachelor's degree in related field, which may include Computer Science, Business, or Engineering (Desired)
• At least five years of related experience required
• At least one industry recognized certification

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

About Secure DataSecure Data Technologies offers excellent compensation and benefits packages commensurate with the skills and experience this position requires. If you're interested in improving and exceeding your professional and financial career goals and want to work with some of the industry's best, contact us about joining our team.Secure Data Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.