Volunteer Coordinator - UPMC : Job Details

The Volunteer Services department is looking for a new energetic and personable Volunteer Coordinator who will work closely with the community (high school students, college students, senior volunteers, etc.) to give them a glimpse into the healthcare industry.

Schedule: Monday - Friday from 8 - 4:30. This is an in-office position, NOT HYBRID.

**Purpose:**

Responsible for staffing and scheduling of volunteer for the Volunteer Services Department to support the Manager or Volunteer Services as needed.

**Responsibilities:**

+ Primary Duties:

+ Recruits, interviews, provide orientation and schedules all adult and student volunteers.

+ Responsible for the compliance of volunteer files.

+ Maintains current records for all volunteers.

+ Assists in the development of volunteer assignment descriptions for all positions.

+ Schedules and plans group orientation and in-services.

+ Maintains high level of volunteer morale, through appreciation and recognition events.

+ Coordinates monthly schedules and obtains substitutes or permanent replacements, as needed.

+ Updates volunteer information in the database.

+ Recruits active volunteers for special projects.

+ Encourages spirit of community throughout the Hospital, which in turn attracts and helps to retain sufficient qualified volunteers to meet department needs.

+ Responsible for delivery of daily mail, cards, and flowers to patient rooms.

+ Also, distribution of magazines and circulars to public areas and waiting rooms.

+ Responsible for developing and managing relationships with department clinical managers to ensure department's volunteer needs are fulfilled in a timely manner.

+ Must be proficient in Microsoft Office programs (e.g. Word, Excel, and PowerPoint).

+ Manage Co-op program through collaboration with surrounding area high schools.

+ Secondary Duties:

+ Responsible for assisting Volunteer Services Manager on special projects or community awareness programs as needed.

+ Serves on ancillary committees which can utilize volunteers as needed.

+ Assists Volunteer Services Manager in presentations to departments and/or management as needed.

+ Human Relations / Contact and Communications:

+ Daily contact with employees, volunteers and general public requiring excellent communication and presentation skills.

+ Importance is given to encompassing diversity of volunteer populations with emphasis on age specific requirements, i.e. visual, communication and hearing.

+ Required Knowledge, Skills and Abilities:

+ Associate Degree or Bachelor of Science Degree.

+ Must have excellent written and oral communication skills.

+ Must be able to multi-task or manage multiple projects and people simultaneously.

+ Must be sensitive to volunteer needs and capabilities.

+ Two to four years' experience in a hospital environment preferred.

**Licensure, Certifications, and Clearances:**

+ Act 31 Child Abuse Reporting with renewal

+ Act 33 with renewal

+ Act 34 with renewal

+ Act 73 FBI Clearance with renewal

**UPMC is an Equal Opportunity Employer/Disability/Veteran**